Job Summary:

American Express (Amex), a global leader in payment solutions and financial services, is seeking a highly motivated and detail-oriented Virtual Assistant to join our team. This remote role offers the opportunity to work in a fast-paced and dynamic environment while providing high-level administrative support to senior executives and other team members. As a Virtual Assistant at American Express, you will be integral to the smooth operation of our business by managing schedules, coordinating tasks, handling communication, and ensuring the seamless execution of various business processes.

Key Responsibilities:

• Administrative Support: Provide high-level administrative support to executives and departments, including calendar management, appointment scheduling, and travel arrangements.
• Communication: Serve as a liaison for internal and external communication, responding to emails, phone calls, and inquiries on behalf of executives and teams.
• Document Management: Create, organize, and maintain files, documents, and presentations to ensure easy access and accurate record-keeping.
• Scheduling: Coordinate meetings, virtual conferences, and other events, ensuring all logistics are handled effectively.
• Task Management: Monitor and follow up on ongoing tasks and projects, ensuring deadlines are met and key deliverables are completed on time.
• Customer Service: Assist in managing client communications and inquiries, ensuring prompt and professional responses.
• Problem-Solving: Address and resolve administrative issues, suggesting improvements to enhance efficiency and productivity.
• Technology Utilization: Leverage various software tools and platforms (e.g., Microsoft Office Suite, Google Workspace, CRM systems) to streamline operations and support business goals.
• Confidentiality & Discretion: Handle sensitive information with the utmost confidentiality and professionalism.

Required Skills and Qualifications:

• Exceptional Communication Skills: Both written and verbal communication should be clear, professional, and effective, with the ability to communicate across all levels of the organization.
• Organizational Abilities: Strong attention to detail with excellent organizational skills to prioritize and manage multiple tasks effectively.
• Tech-Savvy: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), Google Workspace, and familiarity with various virtual communication and project management tools (Zoom, Slack, Trello, etc.).
• Time Management: Proven ability to manage time efficiently and meet deadlines in a fast-paced environment.
• Problem-Solving Skills: Ability to anticipate needs, address challenges proactively, and think on your feet.
• Adaptability: Comfortable working in a remote setting and adjusting to changing priorities as needed.
• Customer-Focused: A customer-centric mindset with the ability to maintain professionalism and empathy in all interactions.
• Confidentiality: Strong understanding of handling confidential information securely and ethically.

Experience:

• Experience Required: Minimum of 3 years of experience in an administrative support role, preferably in a remote work environment. Experience in customer service or executive assistance is highly desirable.
• Industry Experience: Previous experience in finance, banking, or technology sectors is a plus, though not mandatory.

Working Hours:

• Full-time, 40 hours per week.
• Flexible work hours, with the expectation that employees will be available during core business hours (9 AM to 5 PM EST), with occasional adjustments depending on team needs and time zone differences.

Knowledge, Skills, and Abilities:

• Project Management: Basic knowledge of project management processes to track deliverables and timelines.
• Technological Proficiency: Familiarity with CRM software, virtual collaboration tools, and basic data entry or spreadsheet management.
• Problem-Solving: Ability to quickly identify issues and provide solutions that are in the best interest of the business and team.
• Professionalism: Must maintain a professional demeanor in all internal and external interactions.
• Self-Motivated: Ability to work independently and take ownership of tasks with minimal supervision.

Benefits:

• Competitive Salary: We offer a competitive salary commensurate with experience and qualifications.
• Comprehensive Benefits Package: Medical, dental, and vision insurance plans to meet your needs.
• Retirement Plans: 401(k) retirement savings plan with company match.
• Work-Life Balance: Paid time off (PTO), paid holidays, and parental leave options.
• Employee Assistance Program (EAP): Support for mental health and personal development.
• Professional Development: Opportunities for career growth, training, and advancement within American Express.
• Flexible Work Environment: Enjoy the benefits of working from home with flexible scheduling options.
• Employee Discount Programs: Access to exclusive American Express discounts and offers.

Why Join American Express (Amex)?

At American Express, we believe in fostering a culture of inclusion, growth, and innovation. As a global leader in financial services, we offer our employees a chance to work in an exciting, collaborative, and forward-thinking environment. Joining our team means becoming part of a company that values its employees and is committed to their success, both professionally and personally. We provide competitive compensation, comprehensive benefits, and the opportunity to make a meaningful impact on our clients and communities.

How to Apply:

To apply for the Virtual Assistant position at American Express, please submit your updated resume and a cover letter detailing your relevant experience and why you're a perfect fit for this role. Applications can be submitted through our online portal at American Express Careers. American Express is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.