Job Summary

FedEx is seeking dedicated and customer-oriented individuals to join our team as Live Chat Remote Representatives. In this dynamic role, you will serve as a vital point of contact for our customers, providing them with real-time assistance through our online chat platform. Your primary responsibility will be to address inquiries, resolve issues, and enhance the overall customer experience while embodying FedExs commitment to service excellence.

Key Responsibilities

• Respond promptly to customer inquiries via live chat, providing accurate information and solutions.
• Assist customers with tracking shipments, order status, and service inquiries.
• Resolve customer issues effectively, demonstrating problem-solving skills and resourcefulness.
• Maintain up-to-date knowledge of FedEx services, policies, and procedures to provide informed assistance.
• Collaborate with team members and other departments to ensure seamless customer support.
• Document interactions and maintain accurate records of customer communications.
• Identify opportunities for process improvement and share feedback with management.

Required Skills and Qualifications

• Exceptional written communication skills with a strong attention to detail.
• Proficient in using live chat platforms and CRM systems.
• Strong customer service orientation and ability to handle difficult conversations with empathy.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Basic computer skills, including proficiency in Microsoft Office Suite and internet navigation.
• Comfortable working independently and as part of a remote team.

Experience

• Previous experience in a customer service role, preferably in a remote setting.
• Experience with live chat support or online communication tools is a plus.
• Familiarity with logistics or shipping industry is advantageous.

Working Hours

• This is a full-time remote position with flexible scheduling options.
• Availability to work evenings, weekends, and holidays as needed.

Knowledge, Skills, and Abilities

• Strong problem-solving skills with a focus on customer satisfaction.
• Ability to work under pressure while maintaining professionalism.
• Willingness to learn and adapt to new technologies and procedures.
• Strong interpersonal skills to foster positive relationships with customers and team members.

Benefits

• Competitive salary with performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off and holiday pay.
• Employee discounts on FedEx services.
• Opportunities for professional development and career advancement.

Why Join FedEx?

At FedEx, we are dedicated to creating a diverse and inclusive work environment where every team member is valued. We believe in the importance of our employees well-being and strive to provide a supportive culture that fosters growth and collaboration. Join us to be part of a global team that is committed to making a difference in the lives of our customers and communities.

How to Apply

If you are ready to take your career to the next level and join a leading company in logistics and delivery, please submit your resume and cover letter through our careers page at FedEx Careers. We look forward to hearing from you!