Walmart is seeking an enthusiastic and customer-focused Entry-Level Claims Call Center Specialist to join our dynamic team. As the world largest retailer, Walmart is committed to providing exceptional service and ensuring that customer issues and claims are resolved promptly and efficiently. In this role, you will act as the primary point of contact for customers, handling claims inquiries, addressing concerns, and collaborating with internal teams to drive resolution.

This is a perfect opportunity for individuals looking to build their careers in customer service and claims management while working in a fast-paced, supportive, and growth-oriented environment. The role offers comprehensive training, ensuring you gain the necessary skills to handle claims confidently. If you have a passion for helping people, thrive on solving problems, and want to grow within an industry leader like Walmart, this position could be the perfect fit.

Key Responsibilities

• Respond to customer inquiries related to claims via phone, email, and chat.
• Handle incoming claims with professionalism, empathy, and efficiency.
• Process and document claim details accurately in Walmart system.
• Collaborate with internal departments to ensure timely resolution of customer issues.
• Follow Walmart claims procedures and maintain compliance with company policies.
• Escalate complex cases to senior representatives or supervisors as needed.
• Maintain a high level of customer satisfaction through effective communication.
• Meet individual and team performance metrics such as call resolution time and quality scores.

Required Skills and Qualifications

• Strong interpersonal and communication skills.
• Ability to multitask and handle multiple claims efficiently.
• Problem-solving mindset with a customer-first approach.
• Comfortable using computer systems and managing data entry tasks.
• Ability to stay calm and professional during high-pressure situations.

Experience

• No prior experience is required; Walmart provides thorough onboarding and training.
• Experience in customer service or call center operations is a plus but not mandatory.

Working Hours

• Full-time and part-time shifts available.
• Flexible scheduling, including morning, evening, and weekend shifts to accommodate individual needs.
• Some overtime may be required during peak seasons.

Knowledge, Skills, and Abilities

• Familiarity with basic Microsoft Office tools (Word, Excel, etc.).
• Ability to quickly learn Walmart internal systems and processes.
• A positive attitude and ability to work effectively in a team environment.
• Strong attention to detail, ensuring accuracy in claim processing.

Benefits

• Competitive starting salary with potential for performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Paid time off (PTO) and sick leave.
• 401(k) plan with company match.
• Employee discounts on Walmart products and services.
• Access to career development programs and opportunities for internal advancement.
• Supportive work environment with an emphasis on diversity and inclusion.

Why Join Walmart?

At Walmart, we believe in creating a work environment that supports professional growth and personal well-being. As an Entry-Level Claims Call Center Specialist, you will have the opportunity to work with a dedicated and talented team while learning new skills that can open doors to future career opportunities. Whether you are looking for stability, a fresh start, or a long-term career path, Walmart offers an inclusive and welcoming culture where your contribution matters.

How to Apply

If you are ready to make an impact and start your career with a global leader, we would love to hear from you! Please submit your application through Walmart official career portal. Include your updated resume and a brief cover letter explaining why you are a great fit for this role. Walmart is an equal opportunity employer and encourages candidates from all backgrounds to apply.