As a Remote Junior IT Support Technician at HR Service Jobs, you will play a vital role in our mission to provide exceptional technical support to our clients. This entry-level position is perfect for tech enthusiasts looking to kickstart their careers in the IT field. You will assist in resolving a variety of technical issues, ensuring that our clients can utilize their IT resources effectively. In this role, you will gain hands-on experience working with different systems and technologies, while also developing your problem-solving and communication skills. Your responsibilities will include troubleshooting hardware and software issues, providing remote assistance, and escalating complex problems to senior technicians. We are seeking a proactive individual who thrives in a fast-paced environment and is eager to learn and grow within the IT sector. Join us to begin your journey in the tech industry and make a significant impact on our client operational efficiency.

Key Responsibilities:

• Provide first-line support for IT-related issues via phone, email, and chat.
• Troubleshoot and resolve hardware, software, and network issues.
• Assist in the setup and configuration of new equipment and software.
• Document all support requests and resolutions in our ticketing system.
• Collaborate with senior technicians to escalate and resolve complex issues.
• Maintain an updated knowledge base of common issues and resolutions.
• Participate in training sessions to improve technical skills and service delivery.
• Support users in utilizing various applications and platforms efficiently.

Required Skills and Qualifications:

• Basic understanding of computer systems, networks, and software applications.
• Familiarity with Windows and Mac operating systems.
• Strong problem-solving skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.
• Willingness to learn and adapt to new technologies.
• Customer-oriented mindset with a passion for helping others.

Experience:

• No prior professional experience required; however, internships or coursework related to IT support are a plus.
• Relevant certifications (e.g., CompTIA A+, ITIL) are advantageous but not mandatory.

Working Hours:

• Full-time position with flexible hours.
• Availability to work evenings or weekends may be required based on client needs.

Knowledge, Skills, and Abilities:

• Ability to prioritize tasks and manage time effectively.
• Knowledge of remote desktop tools and troubleshooting techniques.
• Understanding of cybersecurity best practices is a plus.
• Familiarity with cloud services and collaboration tools (e.g., Microsoft 365, Google Workspace) is beneficial.

Benefits:

• Competitive salary and performance bonuses.
• Comprehensive training and development programs.
• Opportunities for career advancement within the company.
• Flexible working hours and remote work options.
• Health and wellness benefits, including mental health support.

Why Join:
At HR Service Jobs, we believe in investing in our employees growth and development. By joining our team, you will have the opportunity to work in a supportive and dynamic environment where your contributions are valued. You will receive hands-on training and mentorship from experienced professionals, allowing you to build a strong foundation for your career in IT. We foster a culture of innovation, collaboration, and inclusivity, ensuring that every team member can thrive.

How to Apply:
If you are ready to kickstart your career as a Remote Junior IT Support Technician, please submit your resume and a cover letter outlining your interest in the position to us. We look forward to welcoming passionate and driven individuals to our team!