Aetna, a leading healthcare company, is seeking a dynamic and results-driven Healthcare Operations Manager to join our team in a telecommute capacity. The ideal candidate will have a robust background in healthcare operations, with a focus on improving efficiency, quality, and patient satisfaction. This role is pivotal in overseeing the execution of healthcare programs and initiatives, managing operational workflows, and ensuring compliance with industry standards. The Healthcare Operations Manager will work closely with cross-functional teams, leveraging data analytics and industry best practices to drive performance improvement. Additionally, you will play a critical role in fostering a collaborative environment that promotes innovation and excellence in patient care. This is an exciting opportunity to lead operational strategies in a flexible work environment while making a significant impact on the healthcare experience for our members.

Key Responsibilities:

• Oversee and manage daily healthcare operations, ensuring effective execution of services and compliance with regulatory requirements.
• Collaborate with leadership to develop and implement operational strategies that enhance quality, efficiency, and cost-effectiveness.
• Analyze operational performance metrics and identify areas for improvement, providing actionable insights and recommendations.
• Lead and mentor a team of operational staff, promoting a culture of continuous improvement and professional development.
• Coordinate with clinical and non-clinical teams to ensure alignment and integration of services across the organization.
• Develop and manage project plans to support the rollout of new programs and initiatives, ensuring successful implementation and stakeholder engagement.
• Facilitate communication with internal and external stakeholders to foster partnerships and promote organizational goals.
• Monitor industry trends and regulatory changes to ensure organizational readiness and compliance.

Required Skills and Qualifications:

• Bachelor degree in healthcare administration, business management, or a related field; Master degree preferred.
• Minimum of 5 years of experience in healthcare operations, management, or a related area.
• Strong analytical and problem-solving skills with a data-driven approach to decision-making.
• Excellent interpersonal and communication skills, with the ability to engage and influence stakeholders at all levels.
• Proven track record of managing projects and leading teams in a healthcare setting.
• Proficiency in healthcare management software and data analytics tools.

Experience:

• Experience in a managerial role within a healthcare organization, with demonstrated success in operational leadership.
• Familiarity with healthcare regulations, quality improvement processes, and patient care delivery models.
• Experience working in a remote or telecommute capacity is a plus.

Working Hours:

• Flexible working hours; must be able to accommodate the needs of the team and organization while working remotely.

Knowledge, Skills, and Abilities:

• Strong understanding of healthcare operations and clinical workflows.
• Ability to analyze complex data sets and translate findings into actionable strategies.
• Skilled in project management and process improvement methodologies.
• High level of adaptability and resilience in a fast-paced environment.
• Commitment to delivering high-quality patient care and enhancing member experiences.

Benefits:

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) plan with company match.
• Generous paid time off and holiday schedule.
• Professional development opportunities and tuition reimbursement.
• Employee wellness programs and resources.

Why Join Aetna?

Joining Aetna means becoming part of a purpose-driven organization committed to transforming the healthcare landscape. We foster an inclusive work environment where diverse perspectives are valued, and innovation is encouraged. As a Telecommute Healthcare Operations Manager, you will have the opportunity to make a tangible impact on the lives of our members while enjoying a flexible work-life balance.

How to Apply:

Interested candidates are invited to submit their resume and a cover letter outlining their qualifications and interest in the position. Please visit our careers page at Aetna Careers to apply and learn more about our culture and values.