American Express, also known as Amex, is a global financial services company renowned for its premium credit cards, travel, and payment solutions. Founded in 1850, the company has built a strong reputation for delivering world-class customer service, innovative products, and rewarding experiences for both personal and business customers. With operations in more than 100 countries, American Express is committed to backing customers, communities, and colleagues through their various offerings. The company has been repeatedly recognized for its employee-friendly policies, diversity and inclusion initiatives, and career development opportunities, making it a top choice for individuals seeking a dynamic and inclusive workplace. Whether in finance, customer service, technology, or marketing, Amex fosters a culture of collaboration and growth, encouraging employees to reach their full potential while supporting meaningful work-life balance.

Job Title:
Remote Customer Support Representative – Entry Level

Job Summary:
American Express is seeking enthusiastic, customer-focused individuals to join our remote team as Customer Support Representatives. This is an entry-level role, requiring no prior experience, designed to empower new professionals seeking to launch a meaningful career. Working from the comfort of your home, you will have the opportunity to engage with customers, provide them with world-class service, and help resolve their inquiries. We are looking for passionate individuals who enjoy interacting with people, have strong problem-solving skills, and possess the flexibility to work across multiple digital tools and platforms. In this role, you will gain hands-on experience while supporting American Express customers, ensuring their questions are answered promptly and accurately.

Responsibilities:

• Handle incoming customer inquiries via phone, chat, and email with professionalism and empathy.
• Provide clear, accurate, and timely responses to customer queries regarding accounts, payments, and products.
• Troubleshoot and resolve customer issues or escalate complex matters to appropriate departments.
• Educate customers about American Express products, benefits, and services to maximize satisfaction.
• Maintain accurate records of customer interactions and follow company protocols for data management.
• Collaborate with cross-functional teams to improve customer service procedures.
• Adhere to quality standards and performance metrics to meet customer service goals.

Requirements:

• High-speed internet connection and a quiet, distraction-free workspace at home.
• Familiarity with basic computer applications and comfort using digital tools for communication.
• Strong verbal and written communication skills.
• Ability to multi-task and manage time effectively.
• Availability to work flexible shifts, including evenings, weekends, and holidays, as needed.

Experience:

• No prior experience required; training will be provided.
• Previous experience in customer service, retail, or call centers is a plus but not mandatory.

Working Hours:

• Full-time and part-time shifts available.
• Flexibility to work during American Express customer service hours (which may include evenings, weekends, and holidays).

Knowledge, Skills, and Abilities:

• Customer-oriented mindset with a passion for helping people.
• Problem-solving skills with the ability to remain calm under pressure.
• Detail-oriented and able to accurately document interactions.
• Willingness to learn and adapt to new processes and technologies.
• Team player with the ability to work independently in a remote environment.

Benefits:

• Competitive salary with performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• Paid time off, including holidays and vacation days.
• Employee assistance programs and mental health resources.
• 401(k) retirement savings plan with company match.
• Access to exclusive discounts and offers on Amex products and partner services.
• Opportunities for career development and growth within the company.

Why Explore a Career at American Express?
At American Express, we believe that our employees are the key to our success. We are committed to fostering a culture where individuals can thrive personally and professionally. From day one, you will be part of a community that values innovation, collaboration, and diversity. Our extensive training programs ensure that you will have the support you need to succeed, while the remote nature of this role provides the flexibility to balance work and life effectively. We prioritize employee well-being, offering comprehensive benefits and resources to help you grow both inside and outside the workplace. When you join American Express, you are not just taking on a job—you are building a career with a company that backs its employees as much as it backs its customers. Come join us and make a difference in a dynamic, people-first environment.