The Elite Job is seeking a motivated and detail-oriented individual to join our team as a Customer Success & Operations Intern. This is a part-time, remote, paid internship, perfect for students or young professionals looking to gain hands-on experience in customer success, operational management, and business processes. As part of the team, you will be directly involved in supporting our customers, ensuring seamless operations, and contributing to the improvement of our internal systems. This role will give you exposure to working within a dynamic, fast-growing environment that values efficiency, collaboration, and innovation.

Key Responsibilities

• Customer Success Support:

  • Assist in onboarding new clients by guiding them through our systems and tools.
  • Respond to customer inquiries via email, chat, and phone to ensure quick and effective solutions.
  • Monitor customer satisfaction metrics and proactively address potential issues.
  • Support retention efforts by identifying ways to enhance the customer experience.

• Operations Support:

  • Work closely with the operations team to streamline internal processes.
  • Manage and track key operational activities and ensure timely completion of tasks.
  • Analyze data to identify process bottlenecks and suggest improvements.
  • Coordinate with other teams to ensure smooth execution of projects and campaigns.

• Administrative Tasks:

  • Maintain up-to-date documentation of customer and operational procedures.
  • Generate regular reports on customer interactions and operational performance.
  • Support the development of training materials for internal teams and customers.

Required Skills and Qualifications

• Currently pursuing or recently completed a degree in Business, Marketing, Operations, or a related field.
• Strong written and verbal communication skills in English.
• Exceptional organizational skills and attention to detail.
• Proficiency in Microsoft Office Suite and/or Google Workspace.
• Basic knowledge of customer relationship management (CRM) tools is preferred but not required.
• Comfortable working independently with minimal supervision in a remote setting.
• Ability to multitask and manage time effectively in a fast-paced environment.

Experience

• Previous experience in customer service, operations, or administration is a plus but not mandatory.
• Experience with remote work or familiarity with collaborative tools like Slack, Asana, or Zoom will be advantageous.

Working Hours

• Part-time: 10-20 hours per week (flexible schedule).
• Remote role with the flexibility to work across time zones, but some availability during business hours is required for team meetings.

Knowledge, Skills, and Abilities

• Strong problem-solving skills with a proactive attitude.
• Customer-focused mindset with the ability to empathize with clients and address their needs.
• Ability to think critically and suggest improvements for processes and customer service strategies.
• Collaborative and open to feedback, with a growth-oriented mindset.
• Strong interest in gaining experience in both customer success and business operations.

Benefits

• Paid internship with competitive hourly rates.
• Work remotely from anywhere, offering a great work-life balance.
• Gain hands-on experience across multiple functions, from customer success to operations.
• Mentorship from experienced professionals within the company.
• Opportunity to network and develop relationships in the business sector.
• Potential for full-time employment based on performance.

Why Join The Elite Job?

The Elite Job offers a unique environment that promotes growth, creativity, and collaboration. We believe in empowering our team members with the freedom to explore new ideas and make a meaningful impact. You will have the opportunity to learn from experienced professionals and contribute to exciting projects. As a remote-first company, we understand the importance of flexibility and offer a work environment that aligns with modern lifestyles. This is more than just an internship; it is an opportunity to build the foundation for a successful career in customer success and operations.

How to Apply

To apply for this position, please submit your resume and a brief cover letter explaining why you are the right fit for the Customer Success & Operations Intern role. Applications can be sent directly to us.

We encourage early applications, as we will review candidates on a rolling basis.