Job Summary

Join the enchanting world of Disney as a Social Media Customer Support Representative. In this pivotal role, you will be the voice of our beloved brand, assisting customers across various social media platforms. You will address inquiries, resolve issues, and create memorable experiences for our guests. This is an exciting opportunity to work remotely, bringing joy and magic to our customers from the comfort of your home.

Key Responsibilities

• Customer Engagement: Respond promptly and professionally to customer inquiries via social media platforms (e.g., Facebook, Twitter, Instagram) while maintaining Disneys tone and brand identity.
• Issue Resolution: Investigate and resolve customer issues efficiently, ensuring a high level of satisfaction.
• Content Creation: Assist in crafting engaging content for social media to enhance customer interaction and promote Disney products and services.
• Feedback Analysis: Monitor customer feedback and sentiment on social media channels, providing insights to management for service improvement.
• Collaboration: Work closely with other departments (e.g., marketing, operations) to ensure a seamless customer experience and resolve complex inquiries.
• Documentation: Maintain accurate records of customer interactions and report trends or issues to management.

Required Skills and Qualifications

• Education: High school diploma or equivalent; a degree in communications, marketing, or a related field is a plus.
• Communication Skills: Excellent verbal and written communication skills, with a strong ability to convey information clearly and professionally.
• Social Media Proficiency: Familiarity with various social media platforms and their best practices, with a passion for digital communication.
• Customer Service Orientation: Demonstrated ability to provide exceptional customer service and resolve issues effectively.
• Problem-Solving Skills: Strong analytical skills with a proactive approach to identifying and addressing customer needs.

Experience

• Previous Experience: At least 1-2 years of experience in customer service or social media management, preferably in a retail or entertainment environment.
• Technical Skills: Proficiency in using customer service software and social media management tools.

Working Hours

• This is a full-time position with flexible working hours. You may be required to work evenings, weekends, and holidays based on business needs.

Knowledge, Skills, and Abilities

• Cultural Awareness: Knowledge of Disneys brand values and the ability to embody them in every interaction.
• Multitasking Ability: Capability to handle multiple inquiries simultaneously while maintaining attention to detail.
• Empathy and Patience: Ability to empathize with customers and provide patient support, even in challenging situations.

Benefits

• Competitive Salary: A competitive compensation package.
• Remote Work Flexibility: Enjoy the convenience of working from home.
• Health and Wellness Programs: Access to comprehensive health insurance and wellness initiatives.
• Employee Discounts: Discounts on Disney products, theme park tickets, and experiences.
• Professional Development: Opportunities for growth and advancement within the company.

Why Join

Become part of a magical team that is dedicated to making dreams come true! At Disney, you will have the opportunity to work with a diverse group of talented individuals, contribute to the legacy of one of the worlds most beloved brands, and make a real difference in the lives of our guests.

How to Apply

Interested candidates should submit their resume and a cover letter detailing their experience and passion for customer service and Disney. Applications can be sent through our career portal or via email to our recruitment team. Join us and embark on a rewarding career with Disney!