Job Summary

FedEx is seeking dedicated Customer Service Representatives to join our remote team. In this role, you will play a critical part in delivering exceptional service to our customers, addressing inquiries, and resolving issues efficiently. As a representative of our brand, you will ensure that every customer interaction is handled with professionalism and care, reinforcing FedExs commitment to excellence.

Key Responsibilities

• Provide outstanding customer service through various channels, including phone, email, and chat.
• Handle customer inquiries regarding shipping, tracking, billing, and other related services.
• Resolve customer issues promptly and effectively, ensuring a positive customer experience.
• Maintain comprehensive knowledge of FedEx services and policies to provide accurate information.
• Collaborate with internal teams to address customer concerns and improve service processes.
• Document customer interactions and feedback in the CRM system.
• Participate in training and development programs to enhance your skills and knowledge.

Required Skills and Qualifications

• High school diploma or equivalent; post-secondary education preferred.
• Proven experience in customer service, preferably in a remote environment.
• Strong verbal and written communication skills in English; proficiency in French is a plus.
• Excellent problem-solving abilities and a customer-centric attitude.
• Proficient in using computer systems and software, including CRM tools and Microsoft Office.
• Ability to work independently and manage time effectively in a remote setting.

Experience

• A minimum of 1-2 years of experience in a customer service role, preferably in a fast-paced environment.
• Experience working remotely or in a virtual team setting is an asset.

Working Hours

• Full-time and part-time positions available, with flexible scheduling options.
• Must be available to work evenings, weekends, and holidays as required.

Knowledge, Skills, and Abilities

• Strong organizational skills and attention to detail.
• Ability to handle high call volumes and multitask efficiently.
• Empathy and patience when dealing with customer concerns.
• Willingness to learn and adapt to new technologies and processes.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health benefits, including medical, dental, and vision coverage.
• Paid time off and holidays.
• Opportunities for professional development and career advancement.
• Employee discounts on FedEx services.

Why Join FedEx?

At FedEx, we believe in fostering a diverse and inclusive work environment where every team members contributions are valued. Joining our remote customer service team means becoming part of a dynamic organization that is committed to providing innovative solutions and exceptional service. You will have the opportunity to grow your career with a company that invests in its employees and encourages a healthy work-life balance.

How to Apply

If you are passionate about providing top-notch customer service and want to join a leading global company, we invite you to apply. Please submit your resume and a cover letter detailing your relevant experience through our careers page.