Job Summary

Sutherland Global Services Ltd is seeking dedicated and motivated individuals to join our team as Work from Home Associates in Customer Service. In this role, you will be the first point of contact for our customers, providing exceptional support and solutions to their inquiries. You will play a crucial role in ensuring customer satisfaction while embodying our companys values of integrity, teamwork, and innovation.

Key Responsibilities

• Serve as the primary contact for customers, addressing inquiries and providing solutions in a timely manner.
• Handle customer complaints and queries effectively, maintaining a professional demeanor.
• Document customer interactions and feedback in our systems to ensure accurate records and reporting.
• Collaborate with team members and other departments to resolve customer issues and improve service delivery.
• Participate in training sessions and continuous learning to stay updated on product knowledge and customer service best practices.
• Meet or exceed performance metrics and service level agreements (SLAs).

Required Skills and Qualifications

• High school diploma or equivalent; a degree is a plus.
• Excellent verbal and written communication skills in English.
• Strong problem-solving abilities and a customer-centric approach.
• Proficiency in using computers and navigating multiple software applications.
• Ability to work independently with minimal supervision while managing time effectively.

Experience

• Previous experience in customer service, call center, or related fields is preferred but not mandatory.
• Familiarity with CRM systems and customer support tools is an advantage.

Working Hours

• Flexible working hours with opportunities for full-time and part-time positions.
• May include evenings and weekends based on business needs.

Knowledge, Skills, and Abilities

• Strong attention to detail and the ability to multitask.
• Positive attitude with a willingness to learn and adapt to new challenges.
• Strong interpersonal skills with the ability to build rapport with customers.
• Ability to handle stressful situations calmly and professionally.

Benefits

• Competitive salary and performance-based incentives.
• Work from home flexibility, promoting a healthy work-life balance.
• Comprehensive training and ongoing professional development.
• Health, dental, and retirement benefits (subject to eligibility).
• Opportunities for career advancement within a global organization.

Why Join

At Sutherland, we value our employees as our greatest asset. Joining our team means becoming part of a dynamic and diverse workplace that fosters growth, collaboration, and innovation. We believe in empowering our associates to achieve their full potential while making a meaningful impact on our customers experiences.

How to Apply

If you are passionate about customer service and looking for an opportunity to work with a reputable global organization, we invite you to apply! Please submit your resume and cover letter detailing your qualifications and experience to us. We look forward to reviewing your application and welcoming you to the Sutherland family!