Job Summary

Join American Express as a Virtual Customer Care Professional, where you will play a pivotal role in providing exceptional service to our valued customers. In this remote position, you will engage with clients, addressing their inquiries, resolving issues, and ensuring a seamless experience with our products and services. Your commitment to excellence and ability to connect with customers will help maintain American Express is reputation as a leader in the financial services industry.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat, ensuring a prompt and courteous resolution.
• Provide detailed information about products and services, including account management, transactions, and promotional offerings.
• Handle customer complaints with empathy, aiming to resolve issues while adhering to company policies and procedures.
• Collaborate with cross-functional teams to escalate complex issues and ensure customer satisfaction.
• Maintain accurate records of customer interactions and transactions in our database.
• Stay updated on product knowledge and company policies to provide accurate information and recommendations.
• Contribute to team goals by meeting performance metrics, including response time, customer satisfaction scores, and resolution rates.

Required Skills and Qualifications

• High school diploma or equivalent; bachelors degree preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to work independently and collaboratively in a remote environment.
• Proficiency in using computers and various software applications, including CRM tools.
• Prior experience in customer service or a related field is a plus.

Experience

• Minimum of 1-2 years of experience in customer service, preferably in a remote or virtual setting.
• Familiarity with financial services or credit card products is an advantage.

Working Hours

• Full-time positions available with flexible scheduling options.
• Must be available to work weekends and holidays as needed.

Knowledge, Skills, and Abilities

• Strong attention to detail and ability to manage multiple tasks simultaneously.
• Exceptional interpersonal skills, with the ability to build rapport with customers.
• Knowledge of American Express products and services is beneficial but not mandatory; training will be provided.
• Adaptability to changing processes and technology.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health and wellness benefits, including medical, dental, and vision coverage.
• Generous paid time off and holiday schedule.
• Retirement savings plan with company match.
• Access to ongoing training and professional development opportunities.

Why Join

At American Express, we believe in the power of diversity and inclusion, fostering a culture that encourages innovation and growth. As a Virtual Customer Care Professional, you will be part of a supportive team that values your contributions and offers opportunities for career advancement. Experience the satisfaction of making a difference in our customers lives while enjoying the flexibility of remote work.

How to Apply

If you are ready to take the next step in your career and join a dynamic team at American Express, please submit your resume and a cover letter outlining your relevant experience and why you would be a great fit for this role. Visit our careers page to apply directly or contact our HR department for more information.