Job Summary

Walmart is seeking dedicated and customer-oriented individuals to join our remote part-time Customer Service team in Canada. As a leading retailer, we pride ourselves on delivering exceptional service to our customers. In this role, you will provide support and assistance to customers via various communication channels, ensuring their inquiries are addressed promptly and effectively. Your contributions will directly impact customer satisfaction and loyalty, making you an integral part of our mission to help customers save money and live better.

Key Responsibilities

• Respond to customer inquiries through phone, email, and chat with a focus on providing timely and accurate information.
• Assist customers with product-related questions, order status, and returns, ensuring a seamless experience.
• Resolve customer complaints and concerns in a professional and empathetic manner.
• Document customer interactions in our CRM system to track and manage issues efficiently.
• Collaborate with team members and other departments to enhance customer experience and service delivery.
• Stay updated on product knowledge, policies, and promotions to provide informed support.
• Participate in training sessions and team meetings to continuously improve service skills and team performance.

Required Skills and Qualifications

• High school diploma or equivalent required; additional education in customer service or related field is an asset.
• Excellent verbal and written communication skills in English; proficiency in French is a plus.
• Strong problem-solving skills and the ability to handle challenging situations with grace.
• Comfortable using various computer systems and software applications.
• Ability to work independently while also being a team player.

Experience

• Previous experience in a customer service role, preferably in a remote or virtual environment.
• Familiarity with retail or e-commerce industries is advantageous.
• Experience handling customer inquiries and resolving issues efficiently.

Working Hours

• Flexible part-time positions available, with shifts scheduled between 9 AM and 9 PM EST, including evenings and weekends.

Knowledge, Skills, and Abilities

• Strong attention to detail and the ability to multitask in a fast-paced environment.
• Empathy and patience when dealing with customer concerns.
• Adaptability to changing processes and customer needs.
• Basic knowledge of computer systems, customer service platforms, and digital communication tools.

Benefits

• Competitive hourly wage with opportunities for performance-based bonuses.
• Flexible work schedule to accommodate your lifestyle.
• Access to Walmarts employee discount program.
• Opportunities for career growth and professional development.
• Comprehensive training and ongoing support to ensure your success.

Why Join

Joining Walmart means becoming part of a diverse and inclusive team that values your contributions. We believe in empowering our employees and providing them with the resources they need to thrive. By working with us, you will play a vital role in enhancing the customer experience and supporting our mission to deliver value and service excellence.

How to Apply

If you are ready to take on this rewarding opportunity, please submit your resume and a cover letter detailing your relevant experience and why you would be a great fit for our team. Applications can be submitted through our careers page. We look forward to welcoming you to our team!