Job Summary

The Elite Job is seeking a dedicated and detail-oriented Night Shift Live Monitoring Specialist to join our dynamic team. In this role, you will be responsible for overseeing live operations during night hours, ensuring smooth functionality and security across our digital platforms. As a vital part of our remote team, you will play a key role in maintaining our high standards of service and operational excellence while working in a supportive and flexible environment.

Key Responsibilities

• Monitor live systems and platforms during night hours, identifying and addressing any issues in real-time.
• Conduct regular checks on performance metrics, escalating concerns as necessary.
• Respond to alerts and incidents promptly, ensuring minimal disruption to services.
• Collaborate with team members to investigate and resolve any operational challenges.
• Document incidents and resolutions, providing detailed reports for review.
• Participate in regular team meetings to discuss challenges and improvements.
• Stay informed about industry best practices and emerging technologies to enhance monitoring processes.

Required Skills and Qualifications

• High school diploma or equivalent; relevant certifications in monitoring or IT support preferred.
• Proficiency in using monitoring tools and software.
• Strong analytical and problem-solving skills.
• Excellent communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Detail-oriented with a strong commitment to quality and accuracy.

Experience

• Minimum of 2 years of experience in a monitoring or support role, preferably in a remote environment.
• Familiarity with cybersecurity principles and incident response is a plus.
• Experience with remote work tools and communication platforms.

Working Hours

• Night shift hours, typically from 10 PM to 6 AM (local time).
• Flexibility to accommodate occasional changes in schedule.

Knowledge, Skills, and Abilities

• Strong technical aptitude and understanding of IT infrastructure.
• Ability to manage time effectively and prioritize tasks under pressure.
• Competency in using ticketing systems and documentation tools.
• Willingness to learn and adapt to new technologies and processes.

Benefits

• Competitive salary with performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• Flexible working hours and the ability to work from home.
• Opportunities for professional development and career advancement.
• Supportive team environment focused on collaboration and success.

Why Join

At The Elite Job, we believe in empowering our employees to achieve their best. We value innovation, collaboration, and commitment to excellence. By joining our team, you will contribute to an organization that prioritizes work-life balance and offers the tools you need to thrive in your role. We are committed to fostering a culture of diversity and inclusion, where every voice is heard and valued.

How to Apply

If you are ready to take on this exciting opportunity, please submit your resume and a cover letter outlining your relevant experience and why you are a perfect fit for the Night Shift Live Monitoring Specialist role at The Elite Job. Applications can be sent to us with the subject line Night Shift Live Monitoring Specialist Application. We look forward to hearing from you!