Job Summary

Join the magic of Disney as a Social Media Customer Support Representative! In this role, you will be the voice of Disney, engaging with our fans and customers through various social media platforms. Your primary responsibility will be to provide exceptional support, resolve inquiries, and create memorable interactions that uphold the Disney standard of excellence. This position offers the flexibility of working from home while being part of a dynamic team that celebrates creativity, innovation, and outstanding customer service.

Key Responsibilities

• Monitor and respond to customer inquiries and comments on social media platforms, including Facebook, Twitter, Instagram, and others.
• Provide accurate information regarding Disney products, services, and experiences to enhance customer satisfaction.
• Collaborate with other departments to address customer concerns and ensure a seamless customer experience.
• Create and maintain a knowledge base of frequently asked questions and customer service procedures.
• Analyze customer feedback and trends to contribute to process improvements and service enhancement.
• Uphold Disneys brand voice and values in all interactions to foster positive relationships with customers.
• Participate in training sessions to stay updated on Disney offerings and customer service best practices.

Required Skills and Qualifications

• Excellent written and verbal communication skills.
• Strong problem-solving abilities and the capacity to think on your feet.
• Proficient in using social media platforms and social media management tools.
• Ability to handle customer complaints with empathy and professionalism.
• Attention to detail and strong organizational skills.
• Comfortable working in a fast-paced environment.

Experience

• Previous experience in customer service, particularly in a social media context, is preferred.
• Familiarity with Disney products, services, and brand values is a plus.
• Experience working in a remote setting or with virtual teams is an advantage.

Working Hours

• This position may require flexibility to work evenings, weekends, and holidays based on business needs. Specific schedules will be discussed during the interview process.

Knowledge, Skills, and Abilities

• In-depth knowledge of customer service principles and practices.
• Ability to navigate and engage with various social media platforms effectively.
• Strong interpersonal skills to build rapport with customers and team members.
• Proficiency in data entry and customer support software.
• Capacity to manage multiple tasks simultaneously while maintaining quality service.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health benefits, including medical, dental, and vision coverage.
• 401(k) plan with company match and financial wellness resources.
• Employee discounts on Disney products and experiences.
• Opportunities for professional development and career growth within the company.

Why Join Disney?

At Disney, we believe in the power of storytelling and the magic of connecting with our audience. As part of our Social Media Customer Support team, you will play a vital role in creating unforgettable experiences for our customers. Join us and become a part of a legacy that has brought joy to millions around the world. Embrace a culture that values diversity, inclusion, and the unique contributions of every team member.

How to Apply

If you are ready to embark on this exciting journey with Disney, please submit your resume and a cover letter detailing your relevant experience and why you would be a great fit for this role. Applications can be submitted through our careers page on the Disney website. We look forward to hearing from you!