Job Summary

The Elite Job is seeking dedicated and enthusiastic Night Shift Call Center Representatives to join our dynamic team in Delhi. This part-time role offers a unique opportunity to work in a supportive environment while helping customers resolve inquiries and provide top-notch service. The ideal candidate will be able to work efficiently during night hours and deliver exceptional customer experiences.

Key Responsibilities

• Answer incoming calls and respond to customer inquiries in a professional manner.
• Provide accurate information regarding products, services, and company policies.
• Handle customer complaints and issues with empathy, ensuring effective resolution.
• Maintain detailed and accurate records of customer interactions in our database.
• Collaborate with team members to improve overall service quality and efficiency.
• Follow scripts and guidelines while also personalizing interactions based on customer needs.
• Participate in training sessions to improve product knowledge and customer service skills.

Required Skills and Qualifications

• Excellent verbal communication skills in English; proficiency in Hindi or other regional languages is a plus.
• Strong problem-solving skills and the ability to handle stressful situations calmly.
• Proficient in using computers and familiar with customer relationship management (CRM) software.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong attention to detail and ability to multitask effectively.

Experience

• Prior experience in a call center or customer service role is preferred but not mandatory.
• Freshers are also encouraged to apply and will receive comprehensive training.

Working Hours

• Part-time night shift positions available, with shifts typically from 10 PM to 6 AM or 11 PM to 7 AM.

Knowledge Skills and Abilities

• Ability to learn quickly and adapt to new processes and technologies.
• Strong interpersonal skills to build rapport with customers.
• Time management skills to prioritize tasks and meet deadlines.

Benefits

• Competitive hourly wage and performance-based incentives.
• Flexible working hours to accommodate personal schedules.
• Opportunities for career advancement within the company.
• Comprehensive training and ongoing support.
• A positive and collaborative work environment.

Why Join

At The Elite Job, we value our employees and strive to create a supportive workplace. Joining our team means being part of a company that prioritizes employee growth and development. If you are looking for a rewarding part-time job that fits your schedule and offers a chance to make a difference in customer service, we invite you to apply!

How to Apply

Interested candidates can submit their resumes and cover letters to us. Please include Night Shift Call Center Representative in the subject line. We look forward to hearing from you!