Job Summary:

American Airlines is seeking a dedicated and customer-focused Part-Time Remote Airlines Customer Service Representative to join our team. This remote role offers the flexibility of working from home while providing exceptional service to our valued customers. As a representative, you will handle inquiries, resolve issues, and assist customers with their travel needs in a professional and efficient manner.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat, providing accurate and timely information about flight schedules, reservations, and policies.
• Assist customers with booking, changing, and canceling flights, ensuring a smooth and positive experience.
• Handle complaints and resolve issues by providing effective solutions and escalating matters to appropriate departments when necessary.
• Process and manage refunds, compensation requests, and other related tasks as required.
• Maintain up-to-date knowledge of American Airlines services, policies, and procedures to effectively address customer needs.
• Collaborate with team members and supervisors to improve service quality and share feedback for continuous improvement.

Required Skills and Qualifications:

• High school diploma or equivalent; associates or bachelors degree preferred.
• Previous customer service experience, preferably in a call center or remote environment.
• Excellent verbal and written communication skills with a strong command of English.
• Ability to handle high-stress situations and remain calm under pressure.
• Proficiency in using computer systems, including customer service software and Microsoft Office Suite.
• Strong problem-solving skills and attention to detail.
• Ability to work independently with minimal supervision.

Experience:

• Minimum of 1 year of experience in a customer service role, ideally in the travel or airline industry.
• Experience working remotely or in a virtual environment is advantageous.

Working Hours:

• Part-time position with flexible scheduling options.
• Availability to work evenings, weekends, and holidays as needed.

Knowledge, Skills, and Abilities:

• Deep understanding of airline operations, policies, and customer service best practices.
• Strong interpersonal skills with the ability to build rapport and trust with customers.
• Ability to multitask and manage time effectively in a remote setting.
• Familiarity with CRM systems and ticketing platforms used in the airline industry.

Benefits:

• Competitive hourly wage.
• Flexible work schedule to accommodate work-life balance.
• Access to American Airlines travel discounts and benefits.
• Opportunities for professional development and career growth within the company.
• Comprehensive training program to ensure success in the role.

Why Join:

American Airlines is committed to providing an exceptional work environment where employees can thrive and grow. By joining our team, you will be part of a prestigious airline known for its commitment to customer service and innovation. We offer a supportive and dynamic remote work culture, competitive compensation, and valuable benefits to enhance your work experience.

How to Apply:

Interested candidates are invited to apply through our online application portal. Please submit your resume and a cover letter outlining your relevant experience and why you are interested in this position. Qualified candidates will be contacted for an interview to further discuss the opportunity and fit for the role.