Job Summary:

HR Service Jobs is seeking a motivated and detail-oriented individual to join our team as an Entry Level IT Support Specialist. This role is ideal for someone passionate about technology and eager to build a career in IT support. The successful candidate will be responsible for providing technical assistance and support to end-users, troubleshooting hardware and software issues, and ensuring that IT systems run smoothly. This position offers a unique opportunity to gain hands-on experience in a dynamic work environment and to contribute to our companys mission of delivering top-notch HR services.

Key Responsibilities:

• Provide first-line technical support to end-users for hardware, software, and network issues.
• Troubleshoot and resolve technical problems via phone, email, or remote desktop tools.
• Assist with the setup, configuration, and maintenance of IT equipment, including computers, printers, and peripherals.
• Monitor and respond to support tickets in a timely manner, ensuring all issues are logged and tracked.
• Collaborate with other IT team members to escalate and resolve complex issues.
• Maintain and update documentation related to IT processes and support activities.
• Support software installations, updates, and patches as required.
• Assist in the onboarding of new employees, including setting up user accounts and equipment.
• Stay current with industry trends and developments to recommend improvements or upgrades.

Required Skills and Qualifications:

• Associates degree in Information Technology, Computer Science, or a related field; or equivalent work experience.
• Basic understanding of operating systems (Windows, macOS, Linux) and common software applications.
• Familiarity with networking concepts and troubleshooting network issues.
• Strong problem-solving skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to work effectively both independently and as part of a team.
• Demonstrated customer service skills and a professional attitude.

Experience:

• Previous experience in an IT support role or relevant internships is a plus but not required.
• Hands-on experience with troubleshooting and resolving common IT issues.
• Exposure to various IT tools and technologies is advantageous.

Working Hours:

• Full-time position, Monday through Friday.
• Standard working hours are 9:00 AM to 5:00 PM, with occasional flexibility required based on business needs.

Knowledge, Skills, and Abilities:

• Proficiency in using and supporting office productivity software (e.g., Microsoft Office Suite, Google Workspace).
• Ability to diagnose and resolve technical issues efficiently.
• Strong organizational skills with the capability to manage multiple tasks and priorities.
• Understanding of IT security principles and practices.
• Willingness to learn and adapt to new technologies and systems.

Benefits:

• Competitive salary and performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• 401(k) plan with company match.
• Paid time off and holiday leave.
• Professional development and training opportunities.
• Employee wellness programs and support services.

Why Join HR Service Jobs:

At HR Service Jobs, we are committed to fostering a supportive and innovative work environment where our employees can thrive. By joining our team, you will have the opportunity to work with a diverse group of professionals, gain valuable experience, and grow your career in IT support. We value initiative, collaboration, and a passion for technology, and we provide the tools and resources you need to succeed. If you are looking for a role that offers both challenge and reward, HR Service Jobs is the place for you.

How to Apply:

Interested candidates should submit their resume and a cover letter outlining their qualifications and interest in the role to us. Please include Entry Level IT Support Role Application in the subject line. Applications will be reviewed on a rolling basis until the position is filled. HR Service Jobs is an equal opportunity employer and welcomes applications from all qualified individuals.