Job Summary:

HR Service Jobs, a leading player in the BPO sector, is seeking a highly motivated and dynamic BPO Executive to join our team in Delhi. The ideal candidate will be responsible for handling various business process outsourcing tasks, delivering exceptional customer service, and ensuring client satisfaction. This role offers an exciting opportunity to work in a fast-paced environment, contribute to business growth, and develop professional skills in a supportive and innovative company.

Key Responsibilities:

• Manage inbound and outbound calls with professionalism and efficiency.
• Provide accurate and timely information to clients and resolve queries or issues.
• Maintain and update client records and databases with high accuracy.
• Coordinate with internal teams to ensure seamless delivery of services.
• Analyze client requirements and offer tailored solutions to meet their needs.
• Prepare and submit reports on call metrics, client feedback, and service issues.
• Adhere to company policies and procedures while handling sensitive information.
• Participate in training sessions and team meetings to enhance skills and knowledge.

Required Skills and Qualifications:

• Proven experience in a BPO or customer service role is highly preferred.
• Excellent verbal and written communication skills in English.
• Strong problem-solving abilities and a customer-focused mindset.
• Proficiency in using CRM software and other relevant tools.
• Ability to work independently and as part of a team.
• High level of attention to detail and organizational skills.
• Positive attitude and adaptability to changing situations.

Experience:

• Minimum of 1-2 years of experience in a BPO, call center, or related field.
• Experience in handling customer queries, resolving issues, and managing client relationships is a plus.

Working Hours:

• Full-time position with rotational shifts (including weekends and holidays, as required).
• Standard shifts: 9:00 AM - 6:00 PM or 12:00 PM - 9:00 PM.

Knowledge, Skills, and Abilities:

• In-depth understanding of BPO operations and client management.
• Ability to handle high call volumes and multitask effectively.
• Strong interpersonal skills and ability to build rapport with clients.
• Proficient in MS Office Suite (Word, Excel, Outlook) and CRM systems.
• Ability to remain calm and professional in stressful situations.

Benefits:

• Competitive salary with performance-based incentives.
• Health insurance and wellness programs.
• Paid time off, including vacation and sick leave.
• Opportunities for career advancement and professional development.
• Friendly and collaborative work environment.

Why Join HR Service Jobs:

• Be part of a well-established and reputable company in the BPO sector.
• Work in a supportive and inclusive team atmosphere.
• Enjoy opportunities for career growth and skill development.
• Benefit from competitive compensation and comprehensive benefits.
• Contribute to innovative projects and client solutions.

How to Apply:

To apply for the BPO Executive position at HR Service Jobs, please submit your updated resume and a cover letter outlining your qualifications and experience to us. Ensure that your cover letter highlights how your skills align with the responsibilities of the role. Applications will be reviewed on a rolling basis, and only shortlisted candidates will be contacted for an interview.