Job Summary:

At Disney, we pride ourselves on delivering unparalleled customer experiences across all our platforms. We are seeking a highly motivated and detail-oriented Social Media Customer Support Specialist to join our dynamic team. This role is a unique opportunity to work from home and directly impact the way our customers interact with and perceive the Disney brand. As a Social Media Customer Support Specialist, you will be responsible for managing customer interactions on various social media channels, ensuring that each inquiry is handled with exceptional care and in alignment with Disneys high standards of service excellence.

Key Responsibilities:

• Monitor and respond to customer inquiries, comments, and messages across multiple social media platforms, including but not limited to Facebook, Twitter, Instagram, and LinkedIn.
• Provide timely and accurate responses to customer questions, concerns, and feedback, utilizing Disneys established guidelines and protocols.
• Resolve customer issues and complaints with professionalism, empathy, and efficiency, ensuring a positive and memorable experience for each individual.
• Collaborate with internal teams to escalate complex or unresolved issues, and track the progress of resolutions to ensure customer satisfaction.
• Stay up-to-date with Disneys latest products, services, and promotions to effectively address customer inquiries and provide relevant information.
• Analyze social media interactions to identify trends, recurring issues, and areas for improvement, and provide actionable feedback to enhance overall customer support strategies.
  
• Maintain a high level of accuracy and attention to detail in all communications, ensuring that brand messaging is consistent and aligned with Disneys values.

Required Skills and Qualifications:

• Exceptional written and verbal communication skills with a keen eye for detail.
• Proficiency in social media platforms and understanding of best practices for engaging with customers online.
• Strong problem-solving abilities and a customer-focused mindset.
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
• Demonstrated ability to work independently and manage time efficiently in a remote work setting.
• High level of professionalism, confidentiality, and reliability.

Experience:

• Previous experience in customer service, preferably within a social media or digital support role.
• Familiarity with customer relationship management (CRM) systems and social media management tools is a plus.
• Experience with Disneys brand or a background in the entertainment industry is advantageous.

Working Hours:

• This is a remote position with flexible working hours. Candidates should be prepared to work shifts that may include evenings, weekends, and holidays based on the needs of the business.

Knowledge, Skills, and Abilities:

• Deep understanding of Disneys brand values and commitment to delivering exceptional customer service.
• Ability to adapt communication style to suit different audiences and situations.
• Strong analytical skills to interpret social media metrics and customer feedback.
• Competency in using social media analytics tools and reporting systems.

Benefits:

• Competitive salary and performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company match.
• Generous paid time off and holiday leave.
• Access to Disneys exclusive employee discounts and perks.
• Professional development opportunities and career growth potential.

Why Join Us:

At Disney, we believe in creating magic and making dreams come true, not only for our customers but for our employees as well. By joining our team, you will be part of a world-renowned company dedicated to innovation and excellence. Enjoy the flexibility of working from home while contributing to a brand that values creativity, diversity, and inclusion. Join us in shaping unforgettable experiences and making a difference every day.

How to Apply:

If you are passionate about delivering exceptional customer service and are excited about the opportunity to work with Disney from the comfort of your home, we want to hear from you! Please submit your resume and a cover letter detailing your relevant experience and why you would be a great fit for this role. Apply through our careers page at Disney Careers or email your application to us. We look forward to welcoming you to our team!