Job Summary:American Airlines is seeking a highly motivated and detail-oriented Virtual Assistant to support our operations with a range of administrative and customer-focused tasks. This role is crucial in ensuring seamless communication and support for our clients and internal teams. Whether you are looking for part-time or full-time employment, this position offers flexibility and the opportunity to work in a dynamic environment while contributing to one of the leading airlines in the industry.

Key Responsibilities:

• Provide exceptional administrative support to management and teams, including scheduling, email management, and data entry.
• Handle customer inquiries and resolve issues promptly through various communication channels such as phone, email, and chat.
• Coordinate and manage virtual meetings and conferences, ensuring all logistics are arranged and agendas are followed.
• Prepare and review documents, reports, and presentations, ensuring accuracy and adherence to company standards.
• Maintain and update customer databases and internal records with precision and confidentiality.
• Assist in the development and implementation of processes to improve operational efficiency and customer satisfaction.
• Collaborate with other departments to support company-wide initiatives and projects.
• Monitor and manage virtual office supplies and equipment, ensuring operational readiness.

Required Skills and Qualifications:

• Proven experience as a Virtual Assistant or similar administrative role.
• Proficiency in using virtual communication tools (e.g., Zoom, Microsoft Teams, Slack).
• Excellent written and verbal communication skills.
• Strong organizational and time-management abilities.
• High level of attention to detail and accuracy.
• Ability to work independently and handle multiple tasks simultaneously.
• Familiarity with standard office software (e.g., Microsoft Office Suite, Google Workspace).

Experience:

• Minimum of 2 years of experience in an administrative or virtual assistant role.
• Experience in the airline or travel industry is preferred but not required.
• Demonstrated ability to manage high-volume tasks and meet deadlines.

Working Hours:

• Flexible working hours are available with options for both part-time and full-time schedules.
• Must be available to work during core business hours and occasional weekends or evenings as needed.

Knowledge, Skills, and Abilities:

• Strong problem-solving skills and the ability to handle complex issues with minimal supervision.
• Proficiency in data management and familiarity with CRM systems.
• Ability to adapt quickly to new tools and technologies.
• Excellent customer service skills with a focus on delivering a positive experience.
• High level of discretion and ability to handle sensitive information.

Benefits:

• Competitive salary commensurate with experience.
• Flexible working hours and remote work opportunities.
• Comprehensive health, dental, and vision insurance plans.
• Paid time off and holiday leave.
• Professional development opportunities and career growth potential.
• Employee discounts on American Airlines flights and services.

Why Join Us:At American Airlines, we value innovation, teamwork, and a commitment to excellence. Joining our team as a Virtual Assistant provides you with the chance to work in a supportive and dynamic environment where your contributions are valued. You will have the opportunity to be part of a global leader in the aviation industry, with access to career advancement opportunities and a comprehensive benefits package.

How to Apply:Interested candidates should submit their resume and a cover letter detailing their relevant experience and interest in the position. Please include Virtual Assistant Application in the subject line of your email. Applications can be sent to us or submitted through our careers portal on the American Airlines website. We look forward to welcoming a dedicated and skilled Virtual Assistant to our team at American Airlines!