Job Summary

American Airlines is seeking a dedicated and customer-focused Airport Passenger Service Agent to join our team. As an integral part of our ground operations team, you will provide exceptional service to passengers, ensuring their travel experience is smooth and enjoyable. This role is perfect for individuals who thrive in a fast-paced environment, possess excellent communication skills, and have a passion for delivering top-notch customer service.

Key Responsibilities

• Passenger Assistance: Provide courteous and efficient service to passengers at the airport, including check-in, ticketing, and boarding processes.
• Issue Resolution: Handle passenger inquiries, concerns, and complaints effectively, offering solutions and escalating issues as necessary.
• Operational Duties: Manage flight information, assist with boarding procedures, and ensure timely departure of flights.
• Documentation: Verify passenger documents and ensure compliance with airline policies and regulatory requirements.
• Coordination: Work closely with other airline departments, including baggage handling, security, and maintenance teams, to ensure seamless operations.
• Safety Compliance: Adhere to all safety and security protocols, including emergency procedures and regulations.
• Customer Service: Offer personalized service, including special assistance for passengers with disabilities or special needs.

Required Skills and Qualifications

• Communication Skills: Excellent verbal and written communication skills, with the ability to interact professionally with passengers and colleagues.
• Problem-Solving Abilities: Strong analytical skills and the capacity to handle challenging situations with tact and diplomacy.
• Attention to Detail: Meticulous attention to detail to ensure accuracy in passenger documentation and compliance with airline policies.
• Adaptability: Ability to remain calm and effective in a dynamic and sometimes high-pressure environment.
• Teamwork: Proven ability to work collaboratively with others to achieve common goals.

Experience

• Previous experience in a customer service role is highly desirable.
• Experience in an airport or airline environment is a plus, though not required.
• Familiarity with airline systems and procedures is advantageous.

Working Hours

• This is a full-time position, with shifts that may include weekends, holidays, and evenings. Flexibility in working hours is essential to accommodate the airports operational schedule.

Knowledge, Skills, and Abilities

• Knowledge of Airline Procedures: Understanding of airline check-in, boarding, and ticketing procedures.
• Customer Service Excellence: Commitment to providing outstanding customer service and maintaining a positive attitude.
• Technical Skills: Proficiency with computer systems and airline reservation software.
• Multitasking: Ability to manage multiple tasks simultaneously while maintaining high standards of service.

Benefits

• Competitive salary with opportunities for advancement.
• Comprehensive health and dental insurance plans.
• Retirement savings plan with company match.
• Travel benefits for you and your family, including discounted and free flights.
• Paid time off and holiday pay.
• Ongoing training and development opportunities to support career growth.

Why Join American Airlines

At American Airlines, we are committed to creating an inclusive and supportive work environment where our employees can thrive. Joining our team means becoming part of a company with a rich history and a forward-looking vision. We value our employees and invest in their growth, providing a dynamic work environment that encourages innovation and excellence. Be part of a global network that connects people and places, and make a difference in the lives of our passengers every day.

How to Apply

If you are passionate about delivering exceptional customer service and are excited about the opportunity to work with one of the worlds leading airlines, we encourage you to apply. Submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for the Airport Passenger Service Agent position. Applications can be submitted through our careers page at American Airlines Careers. We look forward to reviewing your application and welcoming you to the American Airlines team.