Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat in a professional and timely manner.
• Provide accurate information regarding health insurance plans, benefits, and coverage.
• Assist customers with claims, billing, and payment issues.
• Resolve customer complaints and escalate issues when necessary.
• Maintain detailed records of customer interactions and transactions.
• Educate customers on available services and tools to improve their experience.
• Meet performance metrics, including call handling time, customer satisfaction, and first-call resolution.
• Participate in ongoing training and development programs to stay updated on company policies and industry regulations.

Required Skills and Qualifications:

• High school diploma or equivalent.
• Strong communication skills, both verbal and written.
• Ability to work independently and manage time effectively.
• Comfortable using computers and navigating multiple software applications.
• Strong problem-solving skills and attention to detail.
• Customer-focused attitude with a commitment to providing excellent service.
• Basic understanding of health insurance terminology and products (preferred but not required).

Experience:

• No prior experience required; on-the-job training will be provided.
• Previous customer service experience (in any industry) is a plus.

Working Hours:

• Flexible scheduling options, including part-time and full-time positions.
• Availability to work weekends, holidays, or evenings as needed.
• Shifts may vary based on company needs and customer demand.

Knowledge, Skills, and Abilities:

• Ability to work from home with a reliable internet connection and a quiet, distraction-free environment.
• Proficiency in using online communication tools such as Zoom, Microsoft Teams, etc.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Adaptability to changing work environments and processes.
• Ability to handle high-stress situations calmly and effectively.

Benefits:

• Competitive salary with performance-based incentives.
• Comprehensive health insurance (medical, dental, vision).
• Retirement savings plan with company match.
• Paid time off (PTO) and holiday pay.
• Opportunities for career growth and advancement within the company.
• Employee wellness programs and resources.
• Equipment provided for home office setup (e.g., computer, headset).

Why Join Aetna?

• Be part of a leading healthcare company committed to making a difference in people lives.
• Work in a supportive, team-oriented environment that values work-life balance.
• Access to continuous learning and development opportunities.
• Contribute to a company that values diversity, equity, and inclusion.
• Enjoy the flexibility and convenience of working from home.

How to Apply:

1. Visit the Aetna Careers website: Aetna Careers
2. Search for the Customer Service Representative (Work From Home) position.
3. Submit your resume and cover letter detailing your interest and qualifications for the role.
4. Complete any required assessments or interviews as directed by the recruitment team.
5. Stay tuned for updates on your application status via email or your candidate portal.