Flipkart, a leading e-commerce giant, is seeking both freshers and experienced professionals for the position of Customer Support Executive in Bengaluru. This role is essential for ensuring an exceptional customer experience and maintaining Flipkart high standards of service excellence. As a Customer Support Executive, you will be the frontline representative, handling customer inquiries, resolving issues, and contributing to the overall efficiency of our support operations. This is an excellent opportunity for individuals who are passionate about delivering top-notch customer service and wish to be part of a dynamic team in one of India most prominent tech-driven companies.

Key Responsibilities:

• Provide timely and accurate responses to customer inquiries through various communication channels (phone, email, chat).
• Resolve customer issues and complaints with professionalism and empathy, ensuring customer satisfaction.
• Assist customers with order-related queries, including tracking, returns, exchanges, and product information.
• Document and escalate complex issues to the relevant departments for resolution.
• Maintain detailed records of customer interactions and transactions in our CRM system.
• Collaborate with team members and management to enhance customer support processes and contribute to continuous improvement.
• Stay updated with the latest product knowledge, company policies, and industry trends to provide informed support.
• Meet or exceed performance metrics such as response time, resolution time, and customer satisfaction scores.

Required Skills and Qualifications:

• Strong verbal and written communication skills in English.
• Proficiency in handling customer queries and complaints with a solution-oriented approach.
• Excellent problem-solving abilities and attention to detail.
• Ability to work effectively in a fast-paced environment and adapt to changing priorities.
• Familiarity with CRM software and other customer service tools is a plus.
• Good organizational skills and the ability to manage multiple tasks simultaneously.
• Basic computer skills, including proficiency with MS Office and internet navigation.

Experience:

• Freshers with a strong interest in customer service are encouraged to apply.
• Previous experience in a customer service or support role is preferred but not required for experienced candidates.
• Prior experience in e-commerce or retail environments is advantageous.

Working Hours:

• Full-time positions are available with rotating shifts to cover a 24/7 operation.
• Part-time positions may also be offered based on availability and needs.

Knowledge, Skills, and Abilities:

• Ability to empathize with customers and provide solutions that meet their needs.
• Strong active listening skills and a customer-centric approach.
• Ability to work independently as well as part of a team.
• Willingness to learn and adapt to new technologies and processes.

Benefits:

• Competitive salary and performance-based incentives.
• Comprehensive health insurance for employees and their families.
• Opportunities for professional development and career advancement.
• Access to employee discounts on Flipkart products.
• Friendly and inclusive work environment with regular team-building activities.

Why Join Flipkart:

Flipkart is not just a workplace; it is a vibrant community where innovation and customer satisfaction drive our success. Joining our team means becoming part of a company that values its employees and invests in their growth. We offer a supportive and dynamic environment where you can thrive and make a meaningful impact on millions of customers. If youre a passionate about delivering exceptional service and want to be part of a leading e-commerce company, Flipkart is the place for you.

How to Apply:

Interested candidates should submit their resume along with a cover letter detailing their relevant experience and interest in the role. Applications can be sent via our careers page or through the job portals where this listing is posted.