HK Consultancy is seeking enthusiastic and dedicated Service Crew members to join our team. This role is ideal for individuals who are passionate about delivering exceptional customer service in a dynamic and fast-paced environment. As a Service Crew member, you will be responsible for ensuring customer satisfaction by providing prompt, friendly, and efficient service.

Key Responsibilities:

• Customer Service: Greet and assist customers with their orders, ensuring a positive dining experience.
• Order Taking: Accurately take food and beverage orders and relay them to the kitchen.
• Food Preparation: Assist in the preparation and presentation of food and beverages according to company standards.
• Cleanliness: Maintain cleanliness and organization of the dining area, kitchen, and service stations.
• Teamwork: Collaborate with other team members to ensure smooth and efficient operations.
• Cash Handling: Handle cash transactions accurately and manage the cash register.
• Complaint Resolution: Address customer complaints and concerns promptly and professionally.

Required Skills and Qualifications:

• Education: Minimum secondary school education or equivalent.
• Customer Service Skills: Strong interpersonal and communication skills.
• Physical Stamina: Ability to stand, walk, and carry items for extended periods.
• Team Player: Ability to work effectively in a team environment.
• Flexibility: Willingness to work various shifts, including weekends and public holidays.
• Language: Proficiency in English; additional language skills are a plus.

Experience:

• Previous experience in a customer service role is preferred but not required.
• Experience in the food and beverage industry is an advantage.

Working Hours:

• Full-Time: 40 hours per week, with shifts varying based on operational needs.
• Part-Time: Flexible hours, with shifts available during weekdays, weekends, and public holidays.

Knowledge, Skills, and Abilities:

• Customer-Oriented: Passionate about providing exceptional service.
• Detail-Oriented: Attention to detail to ensure accuracy in orders and cleanliness.
• Problem-Solving: Ability to handle challenging situations with ease.
• Adaptability: Quick learner who can adapt to changing environments and demands.

Benefits:

• Competitive salary and benefits package.
• Opportunities for career advancement and professional development.
• Employee discounts on food and beverages.
• Friendly and supportive work environment.
• Training programs to enhance skills and knowledge.

Why Join HK Consultancy:

• Reputation: Join a well-respected company known for its commitment to excellence.
• Growth: Be part of a growing organization with opportunities for personal and professional development.
• Community: Work in a team-oriented environment where your contributions are valued.
• Flexibility: Enjoy a role that offers flexibility in working hours and schedules.

How to Apply:

Interested candidates are invited to submit their resume and a cover letter detailing their suitability for the role to us. Please indicate whether you are applying for a full-time or part-time position in your application.

Interview Points:

• Discuss your previous customer service experience and how it relates to this role.
• Explain how you handle difficult customers and resolve complaints.
• Describe your ability to work in a fast-paced environment.
• Provide examples of how you have contributed to a team in a previous job.
• Share your availability and flexibility regarding working hours.

Join HK Consultancy and be a part of a team that values service excellence and customer satisfaction. Apply now to embark on a rewarding career as a Service Crew member!