HK Consultancy is seeking a dedicated and personable Part-time Customer Service Staff member to join our team. The successful candidate will play a crucial role in providing exceptional support to our clients, ensuring their inquiries and issues are addressed promptly and efficiently. This role is perfect for someone who thrives in a customer-centric environment and enjoys problem-solving.

Key Responsibilities

• Handle incoming customer inquiries via phone, email, and chat in a professional and timely manner.
• Resolve customer issues by identifying problems, researching answers, and guiding customers through corrective steps.
• Maintain accurate records of customer interactions and transactions.
• Follow up on customer interactions to ensure issues are resolved to their satisfaction.
• Collaborate with team members to improve customer service processes and policies.
• Provide feedback on the efficiency of the customer service process.
• Assist in the preparation of service reports and provide insights for improvements.
• Participate in regular training sessions to stay updated on product knowledge and customer service best practices.

Required Skills and Qualifications

• High school diploma or equivalent; additional qualifications in customer service are a plus.
• Proven experience in a customer service role.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities.
• Proficiency in using customer service software, databases, and tools.
• Ability to multitask, prioritize, and manage time effectively.
• Patience and a positive attitude.

Experience

• Minimum of 1 year of experience in a customer service or related role.

Working Hours

• Part-time position with flexible hours.
• Availability to work evenings and weekends as needed.

Knowledge, Skills, and Abilities

• Knowledge of customer service principles and practices.
• Familiarity with CRM systems and practices.
• Ability to handle stressful situations calmly and effectively.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team.

Benefits

• Competitive hourly wage.
• Flexible working hours.
• Opportunity for growth and development within the company.
• Training and professional development opportunities.
• Friendly and supportive work environment.

Why Join HK Consultancy?

• Be part of a dynamic and growing company that values its employees.
• Work in a role that makes a real difference to our clients.
• Enjoy a flexible schedule that fits your lifestyle.
• Access to continuous learning and development opportunities.
• Collaborate with a diverse and inclusive team.

How to Apply

Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and why they are a good fit for this role. Please send your application to us.

Interview Points

• Discuss a challenging customer service experience and how you handled it.
• Describe your approach to managing multiple customer inquiries simultaneously.
• Explain how you stay motivated and maintain a positive attitude in high-pressure situations.
• Provide examples of how you have contributed to improving customer service processes in previous roles.
• Discuss your familiarity with customer service software and tools