As a Part-Time Retail Assistant at HK Consultancy, you will play a pivotal role in delivering exceptional customer service and ensuring smooth store operations. You will assist customers with their purchases, maintain store displays, and support the overall retail team to achieve sales targets. This position is perfect for someone who is enthusiastic, customer-focused, and enjoys working in a dynamic retail environment.

Key Responsibilities

• Customer Service: Greet customers, offer assistance, and provide product information to enhance their shopping experience.
• Sales Support: Assist in achieving sales targets by promoting products and upselling when appropriate.
• Inventory Management: Help with stock replenishment, inventory counts, and ensuring shelves are well-stocked and organized.
• Merchandising: Maintain attractive and organized displays to optimize sales opportunities and enhance the store visual appeal.
• Checkout Assistance: Operate the cash register, handle transactions accurately, and manage returns and exchanges efficiently.
• Store Maintenance: Ensure the store is clean, tidy, and safe for customers and staff at all times.
• Team Collaboration: Work collaboratively with colleagues to meet store objectives and support a positive work environment.

Required Skills and Qualifications

• Education: High school diploma or equivalent.
• Experience: Previous retail or customer service experience is preferred but not required.
• Skills:
  • Strong interpersonal and communication skills.
  • Ability to work in a fast-paced environment.
  • Basic math skills for handling cash transactions.
  • Attention to detail and problem-solving abilities.
• Attributes:
  • Friendly, approachable, and customer-focused.
  • Reliable and punctual.
  • Ability to work independently and as part of a team.

Experience

• Prior experience in retail, hospitality, or customer service roles is advantageous but not mandatory.
• Experience in handling cash transactions and using a POS system is beneficial.

Working Hours

• This is a part-time position, requiring flexible availability including weekends and holidays.
• Shifts may vary, with an average of 15-25 hours per week.

Knowledge, Skills, and Abilities

• Product Knowledge: Understanding of the products and services offered to provide accurate information to customers.
• Sales Techniques: Basic knowledge of sales techniques to enhance customer engagement and drive sales.
• Customer Engagement: Ability to build rapport with customers and provide personalized service.
• Problem-Solving: Ability to handle customer queries and complaints effectively.

Benefits

• Competitive hourly wage.
• Employee discount on store products.
• Opportunities for career development and advancement within the company.
• A supportive and friendly work environment.
• Flexible working hours.

Why Join HK Consultancy?

At HK Consultancy, we believe in fostering a positive and inclusive work environment where every team member is valued. We offer opportunities for growth, ongoing training, and the chance to be part of a dynamic team dedicated to delivering excellent customer service. If you are passionate about retail and looking for a rewarding part-time position, HK Consultancy is the place for you.

How to Apply

Interested candidates are invited to submit their resume and cover letter outlining their suitability for the role to us. Applications will be reviewed on a rolling basis until the position is filled.

Some Interview Points

• Discuss your previous experience in customer service or retail.
• Provide examples of how you handled challenging customer interactions.
• Describe a time when you contributed to a team goal.
• Explain why you are interested in working at HK Consultancy.
• Demonstrate your knowledge of our products and services.