As a Customer Support Representative at Flipkart, you will be the first point of contact for our customers, addressing their queries and resolving their issues efficiently. This role is pivotal in ensuring customer satisfaction and loyalty by providing timely, accurate, and professional support. Working from home, you will utilize your communication skills to engage with customers through various channels including phone, email, and chat.

Key Responsibilities

• Respond promptly to customer inquiries through phone, email, and chat.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Engage with customers to understand their needs and ensure a positive customer experience.
• Escalate unresolved issues to the appropriate internal teams and follow up as necessary.
• Participate in team meetings and training sessions to stay updated on product knowledge and process improvements.

Required Skills and Qualifications

• Strong verbal and written communication skills in English.
• Excellent problem-solving and critical-thinking abilities.
• Ability to stay calm and handle challenging situations professionally.
• Basic computer skills and familiarity with CRM systems and practices.
• Strong attention to detail and ability to multitask effectively.
• High school diploma or equivalent; a bachelor degree in any field is a plus.

Experience

• No prior experience required; freshers are welcome.
• Previous experience in customer service or a related field is a plus but not mandatory.

Working Hours

• Flexible working hours to accommodate different time zones and customer needs.
• Availability to work in shifts, including weekends and holidays, as needed.

Knowledge, Skills, and Abilities

• Understanding of customer service principles and practices.
• Ability to learn about products and services and describe/explain them to prospects.
• Patience and ability to handle stressful situations calmly.
• Strong organizational skills and ability to manage time effectively.
• Proactive attitude and willingness to learn and adapt.

Benefits

• Competitive salary and performance-based incentives.
• Flexible work-from-home arrangements.
• Comprehensive training and ongoing professional development.
• Health and wellness programs.
• Employee discounts on Flipkart products.
• Opportunities for career growth and advancement.

Why Join Flipkart?

• Be part of India leading e-commerce company with a dynamic and inclusive work culture.
• Work with a diverse team of professionals and gain valuable industry experience.
• Contribute to delivering exceptional customer experiences and driving customer satisfaction.
• Access to continuous learning and development opportunities.
• Enjoy the flexibility and convenience of working from home.

How to Apply

Interested candidates can apply by visiting our careers page at Flipkart Careers and submitting their resume along with a cover letter detailing their interest in the Customer Support Representative position.

Some Interview Points

• Be prepared to discuss your understanding of customer service and how you handle difficult situations.
• Highlight any relevant experiences, even if they are from internships or academic projects.
• Demonstrate your communication skills through clear and concise responses.
• Show your enthusiasm for working with Flipkart and your willingness to learn and grow.
• Be ready to answer scenario-based questions to assess your problem-solving abilities.