We are seeking a dedicated and customer-focused Customer Care Executive to join our team at Flipkart. The ideal candidate will be responsible for managing customer interactions, resolving inquiries, and providing exceptional service to enhance customer satisfaction. As a key part of our customer support team, you will be the first point of contact for customers, ensuring a seamless shopping experience.

Key Responsibilities

• Handle inbound and outbound customer calls professionally and courteously.
• Resolve customer complaints, issues, and inquiries promptly and effectively.
• Provide detailed information about products, services, and order status.
• Process orders, returns, and exchanges accurately.
• Collaborate with other departments to address and resolve customer issues.
• Maintain detailed records of customer interactions and transactions.
• Follow up with customers to ensure their issues are resolved satisfactorily.
• Stay updated on product knowledge, policies, and company procedures.
• Assist in training new team members as required.

Required Skills and Qualifications

• High school diploma or equivalent; a bachelor degree is a plus.
• Proven customer service experience, preferably in a call center environment.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and ability to think critically.
• Proficiency in using customer service software, databases, and tools.
• Ability to handle multiple tasks and manage time effectively.
• Patience and ability to remain calm under pressure.
• Fluency in English; additional languages are a plus.

Experience

• Minimum of 1-2 years of experience in a customer service role.
• Experience in e-commerce or retail industry is preferred.
• Familiarity with CRM systems and practices.

Working Hours

• Full-time position with flexible working hours.
• Rotational shifts, including weekends and holidays.

Knowledge Skills and Abilities

• In-depth understanding of customer service principles and practices.
• Ability to build and maintain positive customer relationships.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Quick learner with the ability to adapt to changing environments and processes.

Benefits

• Competitive salary with performance-based incentives.
• Health insurance and other comprehensive benefits.
• Opportunities for professional growth and career advancement.
• Employee discounts on Flipkart products.
• Friendly and inclusive work environment.
• Training and development programs.

Why Join

• Be part of India leading e-commerce company.
• Work in a dynamic and fast-paced environment.
• Contribute to delivering exceptional customer experiences.
• Collaborate with a talented and motivated team.
• Gain exposure to the latest technologies and industry trends.

How to Apply

Interested candidates can apply by visiting our careers page at Flipkart Careers and submitting their resume along with a cover letter.