HR Service Jobs is seeking motivated and enthusiastic candidates for multiple vacancies in Voice and Non-Voice Processes in Coimbatore. This position is ideal for individuals who are looking to start or advance their careers in customer support, data management, or back-office operations. The role involves interacting with customers via calls, chats, or emails, as well as managing data entries and other clerical tasks. Whether you have experience or are just starting, this role offers opportunities for growth and development in a dynamic work environment.

Key Responsibilities

• Voice Process: Handle inbound and outbound calls to address customer inquiries, resolve issues, and provide information about products or services.
• Non-Voice Process: Manage customer queries through email, chat, or other written communication channels with a focus on accuracy and efficiency.
• Maintain and update customer records, ensuring all data is accurate and up-to-date.
• Collaborate with other team members to ensure seamless service delivery across departments.
• Participate in regular training sessions to stay updated on company policies, product knowledge, and customer service techniques.
• Handle customer complaints and escalate issues to the appropriate department when necessary.
• Contribute to team goals by meeting or exceeding individual performance targets.

Required Skills and Qualifications

• Strong communication skills, both verbal and written, with a professional and courteous demeanor.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency in basic computer applications, including MS Office and CRM software.
• Keen attention to detail and a high level of accuracy in data entry.
• Ability to work both independently and as part of a team.
• Previous experience in a voice or non-voice process is a plus, but not required.
• Fluency in English; knowledge of other regional languages is an advantage.

Experience

• Freshers are welcome to apply.
• Previous experience in customer service, telecalling, or back-office operations will be advantageous.

Working Hours

• Flexible working hours with shifts available to suit different schedules.
• Both full-time and part-time positions are available.
• Candidates must be willing to work rotational shifts, including weekends and holidays, as required.

Knowledge, Skills, and Abilities

• Excellent problem-solving skills with a focus on providing quick and effective solutions.
• Ability to handle stressful situations with patience and professionalism.
• Strong interpersonal skills to build and maintain positive relationships with customers and team members.
• A proactive approach to learning and adapting to new processes and technologies.
• High ethical standards and a commitment to confidentiality in handling customer data.

Benefits

• Competitive salary with performance-based incentives.
• Opportunities for career growth and development within the company.
• Comprehensive training programs to enhance your skills and knowledge.
• Health and wellness benefits, including medical insurance and paid time off.
• A supportive work environment with a focus on work-life balance.

Why Join HR Service Jobs?

• Be part of a dynamic and growing company with a reputation for excellence in customer service.
• Work in a collaborative environment where your contributions are valued and recognized.
• Access to continuous learning opportunities and career advancement paths.
• Join a team that prioritizes employee well-being and job satisfaction.
• Make a meaningful impact by helping customers and contributing to the company success.

How to Apply

Interested candidates are invited to apply by submitting their updated resume and a cover letter outlining their suitability for the role. Applications can be submitted via the HR Service Jobs website or sent directly to the HR department. Please ensure that your application includes details of your availability and preferred working hours.