Aetna is seeking dedicated and empathetic individuals to join our customer support team as remote representatives. This position involves providing exceptional service to our clients by addressing their inquiries, resolving issues, and ensuring a positive customer experience. As part of a globally recognized healthcare company, you will play a vital role in maintaining our reputation for excellence and supporting our mission to improve the health and well-being of those we serve.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Provide accurate information about Aetna products and services, including health insurance plans, coverage details, and billing inquiries.
• Resolve customer issues efficiently, escalating complex cases to higher-level support when necessary.
• Document and track customer interactions and resolutions in our customer relationship management (CRM) system.
• Maintain up-to-date knowledge of Aetna offerings, policies, and procedures to ensure consistent and accurate support.
• Collaborate with team members and other departments to improve customer service processes and outcomes.
• Participate in ongoing training to enhance product knowledge and customer service skills.

Required Skills and Qualifications

• High school diploma or equivalent; a bachelor degree is preferred.
• Strong verbal and written communication skills with a focus on clarity and professionalism.
• Ability to manage multiple tasks simultaneously in a fast-paced environment.
• Proficiency in using computer systems, including CRM software, Microsoft Office Suite, and online communication tools.
• Strong problem-solving skills with the ability to think critically and make decisions.
• Excellent organizational skills and attention to detail.
• A customer-centric attitude with a commitment to providing high-quality service.

Experience

• Previous experience in customer service, preferably in a healthcare or insurance setting.
• Experience working remotely or independently is a plus.
• Familiarity with health insurance products, billing processes, or claims is advantageous but not required.

Working Hours

• Flexible working hours are available, with shifts typically ranging from 20 to 30 hours per week.
• Availability to work evenings, weekends, or holidays may be required depending on business needs.

Knowledge Skills and Abilities

• In-depth understanding of customer service principles and practices.
• Ability to navigate complex systems and processes while maintaining a high level of accuracy.
• Strong interpersonal skills and the ability to build rapport with customers and colleagues.
• Adaptability to changing environments and processes.
• A strong sense of ethics and the ability to handle sensitive information with confidentiality.

Benefits

• Competitive hourly wage with opportunities for performance-based bonuses.
• Comprehensive training and development programs to enhance your skills.
• Access to Aetna health and wellness benefits, including medical, dental, and vision coverage.
• Paid time off and holiday pay.
• Employee assistance programs and mental health resources.
• Opportunities for career advancement within Aetna.

Why Join

Joining Aetna means becoming part of a company committed to making a positive impact on people lives. We offer a supportive and inclusive work environment where your contributions are valued, and your growth is encouraged. As a remote team member, you will enjoy the flexibility to balance work with your personal life while still being an integral part of a respected and innovative company. Your work will directly support our mission to provide accessible and affordable healthcare to millions of individuals.

How to Apply

Interested candidates should submit their resume and a cover letter outlining their relevant experience and motivation for applying. Please apply online through our career portal by [Insert Application Deadline]. Candidates selected for an interview will be contacted via email.