As a Customer Support Associate at Flipkart, you will play a pivotal role in ensuring our customers receive exceptional service. This role involves handling customer inquiries, resolving issues, and providing support to enhance the overall customer experience. This is a work-from-home position, allowing you to contribute to Flipkart mission from the comfort of your own space.

Key Responsibilities:

• Manage inbound and outbound customer calls, emails, and chat interactions with professionalism and empathy.
• Address customer inquiries regarding products, services, and order status promptly and accurately.
• Resolve customer complaints and issues effectively, aiming for first-contact resolution whenever possible.
• Document interactions and maintain accurate records of customer feedback and issues in the company CRM system.
• Collaborate with other departments to resolve complex issues and escalate concerns as needed.
• Contribute to process improvement initiatives by providing feedback on common customer issues and suggesting solutions.
• Maintain up-to-date knowledge of Flipkart products, services, and policies to provide accurate information to customers.

Required Skills and Qualifications:

• Bachelor degree or equivalent experience.
• Strong verbal and written communication skills in English.
• Proficient in using computer systems and software, including CRM tools and Microsoft Office Suite.
• Ability to work independently and manage time effectively in a remote work environment.
• Excellent problem-solving skills with a customer-centric approach.
• Strong attention to detail and ability to handle multiple tasks simultaneously.
• Previous experience in a customer service role is a plus but not required.

Experience:

• 0-2 years of experience in customer service or related fields preferred.
• Freshers are encouraged to apply, as training will be provided.

Working Hours:

• Flexible working hours with shifts available across various time zones.
• Availability to work weekends and holidays as required.

Knowledge, Skills, and Abilities:

• Exceptional communication skills with a friendly and professional demeanor.
• Ability to work well under pressure and handle high call volumes.
• Strong analytical skills to troubleshoot and resolve customer issues.
• Adaptability and willingness to learn new skills and processes.
• High level of self-motivation and discipline to thrive in a remote work setting.

Benefits:

• Competitive salary and performance-based incentives.
• Comprehensive training and ongoing professional development.
• Flexible work-from-home arrangements.
• Health and wellness benefits.
• Employee discounts on Flipkart products.
• Opportunities for career advancement within the company.

Why Join Flipkart:At Flipkart, we value our employees and strive to create a supportive and dynamic work environment. By joining us, you will be part of a leading e-commerce company known for its innovation and customer-centric approach. We offer a unique opportunity to grow your career while contributing to our mission of making online shopping accessible and enjoyable for everyone.

How to Apply:Interested candidates are invited to apply through the Flipkart Careers page. Please submit your updated resume along with a cover letter highlighting your relevant experience and why you would be a great fit for the role.