Progressive Technology is seeking a dedicated and professional Customer Support Executive to join our dynamic team. As a remote position, this role offers the flexibility of working from home while providing exceptional support to our customers. The ideal candidate will possess a strong background in customer service, excellent communication skills, and a passion for problem-solving. This role is essential to our commitment to delivering top-notch service and maintaining high customer satisfaction.

Key Responsibilities

• Customer Interaction: Respond to customer inquiries via phone, email, and chat with a professional and empathetic approach.
• Issue Resolution: Handle and resolve customer complaints and issues efficiently, ensuring a positive customer experience.
• Product Knowledge: Maintain a thorough understanding of our products and services to provide accurate information and support.
• Documentation: Record customer interactions and transactions accurately in the CRM system.
• Feedback Collection: Gather and relay customer feedback to the relevant departments to drive product and service improvements.
• Team Collaboration: Work closely with other team members and departments to address complex customer issues and ensure timely resolution.
• Follow-up: Ensure that all customer issues are followed up on and resolved satisfactorily.

Required Skills and Qualifications

• Communication: Exceptional verbal and written communication skills, with the ability to convey information clearly and effectively.
• Customer Service: Proven experience in a customer service role with a strong track record of addressing customer needs and resolving issues.
• Technical Proficiency: Familiarity with CRM software and other customer service tools.
• Attention to Detail: Ability to handle multiple tasks simultaneously while maintaining accuracy and attention to detail.
• Empathy and Patience: Demonstrated ability to handle challenging situations with empathy and patience.

Experience

• Experience Required: Minimum of 2 years of experience in a customer service or support role.
• Industry Knowledge: Previous experience in technology or related industries is a plus.

Working Hours

• Schedule: Full-time position with flexible working hours; must be available to work during standard business hours and occasional weekends as needed.

Knowledge, Skills, and Abilities

• Problem-Solving: Strong problem-solving skills with the ability to think critically and provide effective solutions.
• Organizational Skills: Excellent organizational skills and the ability to manage time effectively.
• Adaptability: Ability to adapt to new processes and technologies as needed.
• Team Player: Collaborative mindset with the ability to work well within a remote team environment.

Benefits

• Compensation: Competitive salary commensurate with experience.
• Healthcare: Comprehensive health, dental, and vision insurance.
• Retirement Plan: 401(k) with company match.
• Paid Time Off: Generous PTO and holidays.
• Professional Development: Opportunities for training and career advancement.

Why Join Us

At Progressive Technology, we value innovation, teamwork, and excellence. Joining our team means becoming part of a forward-thinking company that is dedicated to providing top-quality technology solutions and outstanding customer support. We offer a supportive and collaborative work environment where your contributions are recognized and valued. If you are looking for a role that challenges you and offers growth opportunities, Progressive Technology is the place for you.

How to Apply

Interested candidates should submit their resume and a cover letter detailing their relevant experience and why they are a great fit for the role to us. Please include Customer Support Executive Application in the subject line of your email.