Are you passionate about Disney and have a knack for connecting with people? Join the Disney team as a Social Media Customer Support representative, where you can bring the magic of Disney into the homes of our fans and customers. This work-from-home role offers the opportunity to engage with Disney global audience, providing exceptional support and ensuring a delightful experience across our social media platforms.

Key Responsibilities

• Customer Interaction: Respond promptly and professionally to customer inquiries, comments, and concerns on Disney official social media channels.
• Problem Resolution: Handle customer complaints and issues with empathy and efficiency, ensuring a positive resolution while maintaining Disney brand image.
• Content Moderation: Monitor and moderate user-generated content to ensure it aligns with Disney values and community guidelines.
• Social Listening: Track and report on trending topics, customer sentiments, and potential issues, providing feedback to relevant departments.
• Collaboration: Work closely with cross-functional teams, including Marketing, PR, and Product Development, to relay customer insights and feedback.
• Continuous Learning: Stay updated on Disney products, promotions, and social media trends to provide accurate and up-to-date information to customers.

Required Skills and Qualifications

• Communication: Exceptional written and verbal communication skills, with the ability to engage with a diverse audience.
• Social Media Savvy: Proficient in using various social media platforms such as Facebook, Twitter, Instagram, and others.
• Problem-Solving: Strong problem-solving skills with the ability to think quickly and provide effective solutions.
• Customer Focus: A passion for providing excellent customer service and maintaining Disney reputation for magical experiences.
• Adaptability: Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Technical Proficiency: Familiarity with social media management tools, CRM software, and basic troubleshooting for common technical issues.

Experience

• Required: Minimum of 2 years of experience in a customer support role, preferably in social media or digital communications.
• Preferred: Experience working in a remote or work-from-home setting. Prior experience with Disney products or services is a plus.

Working Hours

• Flexible Schedule: The role requires availability to work various shifts, including evenings, weekends, and holidays, to accommodate global customers.
• Part-Time/Full-Time: Options available based on business needs and employee preference.

Knowledge, Skills, and Abilities

• Brand Knowledge: Deep understanding of Disney brand, values, and products.
• Emotional Intelligence: High level of emotional intelligence to handle sensitive customer interactions.
• Attention to Detail: Strong attention to detail to ensure accuracy in communications and content moderation.
• Cultural Awareness: Ability to engage with an international audience, understanding cultural nuances and sensitivities.

Benefits

• Competitive Pay: Attractive salary package with opportunities for performance-based bonuses.
• Work-Life Balance: Enjoy the flexibility of working from home with a schedule that suits your lifestyle.
• Employee Discounts: Exclusive discounts on Disney products, services, and experiences.
• Health and Wellness: Comprehensive health insurance, wellness programs, and access to mental health resources.
• Career Growth: Opportunities for professional development and career advancement within Disney.

Why Join Disney?

• Iconic Brand: Be a part of a globally recognized and beloved brand that brings joy to millions of people.
• Inclusive Culture: Work in a diverse and inclusive environment that values creativity, collaboration, and respect.
• Innovative Environment: Join a company that embraces innovation and is always looking for new ways to create magical experiences.
• Global Impact: Make a difference by helping Disney fans from around the world, ensuring their experience is nothing short of magical.

How to Apply

Interested candidates should submit their resume and a cover letter detailing their relevant experience and passion for Disney through our official career portal. Please include any relevant social media handles or examples of customer support interactions you have managed.