Join Flipkart, India leading e-commerce company, as a Customer Service Representative and embark on a rewarding career in customer support. This entry-level position is perfect for freshers who are enthusiastic about providing exceptional service and making a positive impact on our customers shopping experiences. As a Customer Service Representative, you will be responsible for addressing customer inquiries, resolving issues, and ensuring a seamless shopping experience.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Provide accurate information regarding products, services, and order statuses.
• Troubleshoot and resolve customer issues, ensuring a high level of satisfaction.
• Document and escalate complex issues to the appropriate departments.
• Follow up with customers to ensure their concerns have been addressed.
• Maintain up-to-date knowledge of Flipkart products, services, and policies.
• Continuously strive to improve personal performance and customer satisfaction.

Required Skills and Qualifications:

• Excellent verbal and written communication skills in English.
• Strong problem-solving abilities and attention to detail.
• Ability to handle high-pressure situations with a calm and professional demeanor.
• Basic computer skills and proficiency in using customer service software.
• Willingness to learn and adapt to new technologies and processes.
• Positive attitude and a commitment to delivering exceptional customer service.

Experience:

• No prior experience required; however, previous experience in customer service or retail is a plus.
• Freshers with a passion for customer service are encouraged to apply.

Working Hours:

• Flexible working hours, including evenings and weekends as required.
• Full-time and part-time positions available.

Knowledge, Skills, and Abilities:

• Strong interpersonal skills and ability to build rapport with customers.
• Ability to work independently and as part of a team.
• Effective time management and organizational skills.
• Capable of handling multiple tasks and priorities efficiently.
• Proficiency in using Microsoft Office Suite and other relevant software.

Benefits:

• Competitive salary and performance-based incentives.
• Comprehensive training program and career development opportunities.
• Health and wellness benefits, including medical and dental coverage.
• Employee discounts on Flipkart products.
• Work-from-home options available.
• Friendly and inclusive work environment.

Why Join:

• Be part of a dynamic team at one of India top e-commerce platforms.
• Gain valuable experience and grow your career in customer service.
• Work in a supportive environment that values innovation and continuous improvement.
• Enjoy a competitive benefits package and a positive work-life balance.

How to Apply:

• Interested candidates can submit their resume and cover letter through the Flipkart Careers page or send them directly to us.