Flipkart, a leading e-commerce platform in India, is looking for enthusiastic and motivated freshers to join our team in remote roles. As a key player in our dynamic work-from-home setup, you will be part of an innovative company that is committed to delivering exceptional customer experiences and driving industry-leading growth. This position is ideal for freshers seeking to start their career in a fast-paced, technology-driven environment with ample opportunities for professional development.

Key Responsibilities:

• Provide exceptional customer service and support via various communication channels, including email, chat, and phone.
• Assist customers with inquiries, order processing, and issue resolution, ensuring a high level of satisfaction.
• Collaborate with team members and other departments to resolve complex customer issues and escalate when necessary.
• Maintain accurate records of customer interactions and transactions in our CRM system.
• Contribute to process improvement initiatives and suggest enhancements based on customer feedback and personal insights.
• Stay updated with product knowledge, company policies, and industry trends to provide accurate information to customers.

Required Skills and Qualifications:

• Bachelor degree or equivalent experience in any field.
• Excellent communication skills in English, both written and verbal.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using computer systems, including MS Office and internet-based applications.
• Ability to work independently and manage time effectively in a remote work environment.
• A positive attitude and willingness to learn and adapt to new challenges.

Experience:

• No prior experience required. We welcome freshers who are eager to start their career with Flipkart and are ready to undergo training.

Working Hours:

• Flexible working hours based on project requirements and customer needs. The role may require working in shifts, including weekends and holidays.

Knowledge, Skills, and Abilities:

• Basic understanding of e-commerce operations and customer service principles.
• Ability to handle high-pressure situations with professionalism and composure.
• Strong organizational skills and the ability to multitask effectively.
• Willingness to embrace and adapt to technological changes and updates.

Benefits:

• Competitive salary and performance-based incentives.
• Flexible work-from-home arrangement to support work-life balance.
• Comprehensive training and professional development programs.
• Access to various employee wellness and support services.
• Opportunities for career growth within Flipkart diverse and expanding teams.

Why Join Flipkart?

• Be part of a leading e-commerce company known for its innovation and customer-centric approach.
• Gain valuable experience and skills in a supportive and dynamic work environment.
• Enjoy the flexibility of working from home while contributing to a global brand.
• Benefit from a culture that encourages continuous learning and career advancement.

How to Apply:

• Interested candidates can apply by visiting the Flipkart Careers page and submitting their resume along with a cover letter highlighting their interest and qualifications for the role.
• Applications will be reviewed on a rolling basis, and selected candidates will be contacted for further steps in the recruitment process.