As a Flipkart Back Office Support Specialist, you will play a crucial role in ensuring the seamless operation of Flipkart backend processes. This remote position offers the flexibility of working from home while contributing to the efficiency and effectiveness of our customer support and operational activities. You will be responsible for managing various administrative tasks, providing support to both customers and internal teams, and ensuring that all processes are conducted in line with Flipkart standards and policies.

Key Responsibilities

• Data Entry and Management: Accurately enter and update information in our systems, ensuring data integrity and confidentiality.
• Order Processing: Handle and process customer orders, manage order statuses, and resolve any issues or discrepancies.
• Customer Support: Assist in resolving customer queries and complaints by providing timely and effective solutions.
• Documentation: Maintain and organize essential documents, ensuring they are easily accessible and up-to-date.
• Reporting: Generate and review reports related to customer service, operational performance, and other relevant metrics.
• Collaboration: Work closely with other departments to streamline processes and improve overall operational efficiency.
• Compliance: Adhere to company policies and regulatory requirements, ensuring all processes meet legal and organizational standards.

Required Skills and Qualifications

• Education: High school diploma or equivalent required; associate or bachelor degree in a relevant field preferred.
• Experience: Previous experience in a back office support or administrative role, preferably within an e-commerce or retail environment.
• Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with CRM software.
• Communication: Excellent written and verbal communication skills with the ability to interact effectively with internal teams and customers.
• Attention to Detail: Strong attention to detail with the ability to manage multiple tasks simultaneously.
• Problem-Solving: Proven problem-solving skills with a proactive approach to identifying and addressing issues.

Experience

• A minimum of 1-2 years of experience in a back office or administrative support role.
• Experience working in a remote environment is a plus.
• Prior experience with e-commerce platforms or in a customer service-oriented role is highly desirable.

Working Hours

• Full-time position with a standard schedule of 40 hours per week.
• Flexible working hours with some variation based on business needs.
• Must be available to work during Flipkart business hours, including potential evenings or weekends.

Knowledge, Skills, and Abilities

• Technical Proficiency: Ability to navigate and utilize various software and tools effectively.
• Organizational Skills: Strong organizational skills with the ability to manage and prioritize tasks efficiently.
• Customer-Focused: A strong commitment to providing exceptional customer service and support.
• Adaptability: Ability to adapt to changing priorities and work in a fast-paced environment.
• Teamwork: Demonstrated ability to work effectively as part of a team and contribute to a positive work environment.

Benefits

• Competitive salary and performance-based incentives.
• Health and wellness benefits, including medical, dental, and vision coverage.
• Flexible work-from-home arrangement with necessary equipment provided.
• Opportunities for professional development and career growth.
• Employee discounts and perks on Flipkart products and services.

Why Join

Join Flipkart, a leading player in the e-commerce industry, and be part of a dynamic team dedicated to innovation and excellence. We offer a supportive and inclusive work environment where your contributions are valued, and your career growth is a priority. Enjoy the benefits of remote work while contributing to a company that is at the forefront of transforming the retail landscape.

How to Apply

Interested candidates are encouraged to submit their resume and a cover letter detailing their relevant experience and qualifications. Applications should be sent to us.