HR Service Jobs is seeking a dedicated and skilled Desktop Support Engineer to join our team in El Paso, Texas. The successful candidate will be responsible for providing top-tier technical support and troubleshooting for desktop and laptop systems, ensuring that all IT operations run smoothly. This role demands a proactive and customer-oriented professional who excels in a dynamic environment and is committed to delivering high-quality support to our internal and external clients.

Key Responsibilities:

• Provide hands-on support and troubleshooting for desktop and laptop systems, including hardware and software issues.
• Install, configure, and maintain operating systems, applications, and drivers.
• Diagnose and resolve technical problems, ensuring timely resolution and minimal disruption to end-users.
• Assist with network connectivity issues and coordinate with network engineers for complex problems.
• Manage and track IT assets, including inventory and lifecycle management.
• Create and maintain detailed documentation of support activities, procedures, and solutions.
• Collaborate with other IT teams and departments to resolve complex technical issues and implement improvements.
• Provide end-user training and support to enhance their technical proficiency and productivity.
• Ensure adherence to IT policies, security protocols, and best practices.

Required Skills and Qualifications:

• Proficiency in troubleshooting and supporting Windows and macOS operating systems.
• Experience with common desktop applications, such as Microsoft Office Suite, and remote desktop tools.
• Strong understanding of hardware components and peripheral devices.
• Knowledge of network protocols and basic networking concepts.
• Excellent communication and interpersonal skills, with a strong customer service orientation.
• Ability to prioritize and manage multiple tasks effectively in a fast-paced environment.

Experience:

• Minimum of 2-3 years of experience in a desktop support or IT support role.
• Relevant certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent are preferred.
• Proven experience in a corporate or enterprise environment is highly desirable.

Working Hours:

• Full-time position with standard working hours from 8:00 AM to 5:00 PM, Monday through Friday.
• Occasional after-hours support may be required based on operational needs.

Knowledge, Skills, and Abilities:

• Strong problem-solving skills with a methodical approach to troubleshooting.
• Ability to work independently as well as collaboratively within a team environment.
• Attention to detail and a commitment to delivering exceptional support services.
• Flexibility to adapt to new technologies and evolving IT landscapes.

Benefits:

• Competitive salary based on experience and qualifications.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company matching.
• Paid time off, including vacation and sick leave.
• Professional development opportunities and continuing education support.
• A dynamic and supportive work environment with opportunities for career growth.

Why Join HR Service Jobs?

At HR Service Jobs, we value our employees and are dedicated to fostering a collaborative and inclusive workplace. We offer a supportive environment where your contributions are recognized and rewarded. Joining our team means becoming part of a company that is committed to your professional development and career advancement. If you are passionate about providing excellent desktop support and want to make a meaningful impact, we encourage you to apply.

How to Apply:

To apply for the Desktop Support Engineer position, please submit your resume and a cover letter detailing your relevant experience and qualifications to us with the subject line Desktop Support Engineer Application - El Paso. Applications will be reviewed on a rolling basis until the position is filled.