As a Customer Success Manager at HR Service Jobs, you will play a pivotal role in ensuring our clients receive unparalleled service and support. Based in Austin, Texas, you will be the primary point of contact for our key clients, responsible for building strong relationships and delivering exceptional customer experiences. Your role will involve understanding client needs, resolving issues, and driving product adoption to enhance overall client satisfaction and retention.

Key Responsibilities

• Client Relationship Management: Develop and maintain strong relationships with key clients, acting as their primary contact and advocate.
• Onboarding and Training: Oversee the onboarding process for new clients, ensuring they understand our services and how to maximize their value.
• Product Support: Address and resolve client issues and inquiries promptly, providing solutions and guidance to enhance product usage.
• Performance Monitoring: Track and analyze client engagement metrics, identifying opportunities for improvement and ensuring client goals are met.
• Feedback and Improvement: Gather client feedback and collaborate with internal teams to refine products and services based on client needs.
• Renewals and Upsells: Manage contract renewals and identify opportunities for upselling additional services or features to existing clients.

Required Skills and Qualifications

• Communication Skills: Excellent verbal and written communication skills with the ability to convey complex information clearly and effectively.
• Problem-Solving: Strong analytical and problem-solving abilities to address client issues and develop effective solutions.
• Client-Centric Approach: Demonstrated ability to build and maintain client relationships, with a focus on client satisfaction and retention.
• Technical Proficiency: Familiarity with CRM software and customer support tools; ability to quickly learn new systems and technologies.
• Organizational Skills: Strong organizational and time management skills, with the ability to handle multiple clients and priorities effectively.

Experience

• Professional Experience: Minimum of 3 years of experience in a customer success, account management, or similar client-facing role.
• Industry Experience: Experience in the HR services or related industry is preferred but not required.

Working Hours

• Schedule: Full-time position with standard working hours from 9:00 AM to 6:00 PM, Monday through Friday. Flexibility may be required based on client needs.

Knowledge, Skills, and Abilities

• Industry Knowledge: Understanding of HR services and trends in client success management.
• Interpersonal Skills: Ability to build rapport and establish trust with clients and colleagues.
• Adaptability: Capacity to adapt to changing client needs and work in a fast-paced environment.

Benefits

• Competitive Salary: Attractive salary package commensurate with experience.
• Health Insurance: Comprehensive medical, dental, and vision insurance plans.
• Retirement Plan: 401(k) plan with company match.
• Paid Time Off: Generous vacation, sick leave, and personal days.
• Professional Development: Opportunities for training and career growth.
• Work-Life Balance: Supportive work environment with flexibility options.

Why Join HR Service Jobs?

At HR Service Jobs, we are dedicated to fostering a dynamic and inclusive workplace where our employees can thrive. Joining our team means becoming part of a forward-thinking company that values innovation, collaboration, and professional growth. We are committed to providing the resources and support you need to succeed in your role and advance your career.

How to Apply

To apply for the Customer Success Manager position, please submit your resume and a cover letter detailing your relevant experience and why you are interested in joining HR Service Jobs. Applications can be sent via email to us with the subject line Customer Success Manager Application.