HR Service Jobs is seeking a dedicated IT Support Officer to join our dynamic team. The ideal candidate will provide comprehensive IT support, ensuring the smooth operation of our IT infrastructure. This role involves troubleshooting technical issues, maintaining hardware and software, and supporting our employees with their IT needs. The IT Support Officer will play a crucial role in enhancing our IT services, driving efficiency, and contributing to the overall success of the company.

Key Responsibilities

• Provide first-line technical support to employees, resolving hardware and software issues promptly.
• Install, configure, and maintain computer systems, software, printers, and other IT equipment.
• Monitor and maintain the company network, ensuring optimal performance and security.
• Respond to and manage IT service requests and incidents, documenting resolutions and escalating issues as needed.
• Conduct regular system checks and maintenance to prevent downtime and technical problems.
• Assist in the implementation of new IT projects and initiatives.
• Provide training and support to staff on IT-related topics and best practices.
• Collaborate with external vendors and service providers to resolve technical issues and manage IT resources.
• Keep up-to-date with the latest technology trends and advancements to recommend improvements and upgrades.

Required Skills and Qualifications

• Bachelor degree in Information Technology, Computer Science, or a related field.
• Proven experience as an IT Support Officer or in a similar role.
• Strong knowledge of computer hardware, software, and networks.
• Proficiency in troubleshooting and problem-solving.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.
• Familiarity with IT service management tools and practices.

Experience

• Minimum of 3 years of experience in IT support or a related field.
• Experience with Windows and macOS operating systems.
• Knowledge of network management and administration.
• Experience in providing technical support in a corporate environment.

Working Hours

• Full-time position.
• Standard working hours are from 9:00 AM to 5:00 PM, Monday to Friday.
• Occasional after-hours support may be required.

Knowledge, Skills, and Abilities

• Deep understanding of IT systems and networks.
• Ability to manage and prioritize multiple tasks effectively.
• Strong analytical and diagnostic skills.
• Capacity to learn new technologies quickly.
• Excellent customer service orientation.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off, including vacation and sick leave.
• Professional development opportunities and ongoing training.
• Friendly and collaborative work environment.

Why Join

• Join a forward-thinking company that values innovation and continuous improvement.
• Work with a supportive and talented team of professionals.
• Opportunities for career growth and advancement.
• Contribute to meaningful projects that make a difference.
• Enjoy a positive and inclusive company culture.

How to Apply

Interested candidates should submit their resume and a cover letter outlining their qualifications and experience to us. Please include IT Support Officer Application in the subject line.