Zoho is seeking passionate and driven fresh graduates to join our team as Technical Support Engineers. As a Technical Support Engineer, you will be the frontline of our customer support, providing technical assistance and ensuring customer satisfaction. This role is pivotal in helping us maintain our reputation for high-quality service and customer care. If you are enthusiastic about technology and customer service, this is an excellent opportunity to start your career with a leading company in the software industry.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat.
• Diagnose and resolve technical issues reported by customers.
• Provide step-by-step technical help, both written and verbal.
• Identify customer needs and help them use specific features of the software.
• Follow up with customers to ensure their issues are completely resolved.
• Document technical issues and solutions in the support database.
• Collaborate with the product development team to identify recurring issues and suggest improvements.
• Stay updated with the latest product updates and industry trends.

Required Skills and Qualifications

• Bachelor degree in Computer Science, Information Technology, or a related field.
• Strong understanding of basic computer concepts and software applications.
• Excellent verbal and written communication skills.
• Ability to troubleshoot and resolve technical problems efficiently.
• Customer-focused with a positive attitude and patience.
• Proficiency in using support software and tools.
• Basic understanding of networking and web technologies.

Experience

• Fresh graduates or candidates with up to 1 year of experience in a customer support role.

Working Hours

• Full-time position.
• Flexible working hours with shift rotations, including night shifts and weekends as needed.

Knowledge, Skills, and Abilities

• Analytical thinking and problem-solving skills.
• Ability to work independently and as part of a team.
• Strong organizational skills with attention to detail.
• Capability to handle multiple tasks and priorities.
• Willingness to learn and adapt to new technologies.

Benefits

• Competitive salary package.
• Comprehensive health insurance.
• Professional development and training opportunities.
• Friendly and collaborative work environment.
• Opportunities for career growth within the company.
• Access to the latest technology and resources.

Why Join Zoho

Zoho is a leading global provider of software solutions, known for its innovative and customer-centric approach. We offer a dynamic and inclusive work environment where your contributions are valued, and your growth is supported. Join us to be a part of a team that is dedicated to excellence and making a difference in the tech industry.

How to Apply

Interested candidates can apply by visiting our careers page at Zoho Careers and submitting their resume along with a cover letter detailing their interest and qualifications for the role of Technical Support Engineer.