HR Service Jobs is seeking a dedicated and enthusiastic Technical Support Executive to join our dynamic team in Pune. This role is ideal for individuals who are passionate about technology and customer service. As a Technical Support Executive, you will be the primary point of contact for customers seeking technical assistance and support. You will be responsible for troubleshooting issues, providing solutions, and ensuring an exceptional customer experience. Fresh graduates with a keen interest in technology are encouraged to apply.

Key Responsibilities:

• Provide prompt and efficient technical support to customers via phone, email, and chat.
• Troubleshoot hardware and software issues, guiding customers through step-by-step solutions.
• Maintain detailed records of customer interactions, technical issues, and resolutions.
• Collaborate with the technical team to resolve complex issues and escalate when necessary.
• Stay updated on product knowledge and technical advancements to offer accurate assistance.
• Contribute to the development and improvement of support processes and documentation.
• Ensure high levels of customer satisfaction by delivering courteous and effective service.

Required Skills and Qualifications:

• Bachelor degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• Basic understanding of computer systems, software applications, and networking.
• Strong problem-solving skills and the ability to troubleshoot technical issues effectively.
• Excellent verbal and written communication skills.
• Ability to work well under pressure and handle multiple tasks simultaneously.
• Strong attention to detail and a customer-centric attitude.

Experience:

• Freshers are welcome to apply. Prior experience in a technical support or customer service role is a plus but not required.

Working Hours:

• Full-time position with shifts including weekends and holidays as required. Flexible working hours may be available based on operational needs.

Knowledge, Skills, and Abilities:

• Familiarity with operating systems (Windows, macOS) and basic software applications.
• Understanding of internet protocols and networking fundamentals.
• Proficiency in using support tools and software.
• Strong analytical and troubleshooting skills.
• Ability to convey technical information in an easily understandable manner.
• Capacity to learn quickly and adapt to new technologies.

Benefits:

• Competitive salary and performance-based incentives.
• Health and wellness benefits including medical insurance.
• Opportunities for career growth and professional development.
• Paid time off and holiday leave.
• Supportive work environment with ongoing training and mentorship.

Why Join:

• Be part of a growing and innovative company that values employee development and career progression.
• Work in a collaborative and inclusive team atmosphere.
• Gain hands-on experience with cutting-edge technologies and tools.
• Enjoy a dynamic work environment with opportunities to make a significant impact.

How to Apply:

To apply, please submit your resume and a cover letter detailing your interest in the position and relevant qualifications. Applications can be sent to us or through our online application portal. Please include Technical Support Executive Application in the subject line.