We are seeking dynamic and motivated fresh graduates to join our team at HR Service Jobs. As a Fresher Graduate in the International Voice process, you will play a crucial role in delivering exceptional customer service and support to our global clients. This is an excellent opportunity to kickstart your career in the Human Resources industry and gain valuable experience in an international setting.

Key Responsibilities

• Handle inbound and outbound calls to assist international clients with their HR-related queries.
• Provide accurate and timely information to clients regarding HR policies, procedures, and services.
• Resolve customer issues and complaints in a professional and efficient manner.
• Maintain detailed and accurate records of client interactions in the CRM system.
• Collaborate with team members to ensure high-quality service delivery and continuous improvement.
• Follow up with clients to ensure their issues are resolved and they are satisfied with the service provided.
• Stay updated with the latest HR practices, policies, and industry trends.
• Participate in training sessions and workshops to enhance your skills and knowledge.

Required Skills and Qualifications

• Bachelor degree in any discipline (Human Resources or related field preferred).
• Excellent verbal and written communication skills in English.
• Strong interpersonal skills with the ability to build rapport with clients.
• Good problem-solving skills and the ability to think on your feet.
• Proficiency in using MS Office and CRM software.
• Ability to work in a fast-paced and dynamic environment.
• High level of professionalism and a customer-centric approach.
• Willingness to work in shifts to accommodate international time zones.

Experience

• No prior experience required; fresh graduates are encouraged to apply.
• Any previous experience in customer service or HR-related roles will be an added advantage.

Working Hours

• Full-time position with flexible working hours.
• Shifts may vary to cover different international time zones.
• Weekend and holiday shifts may be required based on business needs.

Knowledge, Skills, and Abilities

• Understanding of basic HR principles and practices.
• Ability to handle confidential and sensitive information with discretion.
• Strong organizational skills and attention to detail.
• Ability to work independently as well as part of a team.
• Adaptability and willingness to learn new skills and processes.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health insurance coverage.
• Opportunities for professional development and career advancement.
• Friendly and inclusive work environment.
• Regular training and upskilling programs.
• Employee wellness programs and recreational activities.

Why Join HR Service Jobs?

• Be part of a leading company in the HR industry with a global presence.
• Work with a diverse and talented team of professionals.
• Gain exposure to international HR practices and standards.
• Enjoy a supportive and collaborative work culture.
• Access to state-of-the-art tools and technologies.

How to Apply

Interested candidates are invited to submit their resume along with a cover letter explaining why they are a good fit for this role. Please send your application to us with the subject line Application for Fresher Graduate (International Voice).