HR Service Jobs is seeking enthusiastic and dedicated freshers for the role of Customer Support in both Voice and Non-Voice processes. As a Customer Support Representative, you will be the frontline communicator with our clients, providing exceptional service and ensuring customer satisfaction. This role offers an excellent opportunity for individuals who are eager to begin their career in customer service and develop their skills in a dynamic and supportive environment.

Key Responsibilities

• Voice Process: Handle inbound and outbound calls to address customer inquiries, resolve issues, and provide information about products and services. Ensure all interactions are professional and effective.
• Non-Voice Process: Manage customer interactions through email, chat, and other digital communication channels. Respond to queries, provide support, and follow up on unresolved issues.
• Maintain accurate records of customer interactions and transactions.
• Identify and escalate complex issues to the appropriate departments.
• Provide feedback on customer service processes and suggest improvements.
• Collaborate with team members to achieve departmental goals and maintain high levels of customer satisfaction.

Required Skills and Qualifications

• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and a customer-focused attitude.
• Ability to handle multiple tasks and manage time efficiently.
• Basic computer skills and proficiency in MS Office applications.
• Good listening skills and the ability to empathize with customers.
• A positive attitude and willingness to learn.

Experience

• Freshers with no prior experience are encouraged to apply.
• Prior experience in a customer service role is a plus but not mandatory.

Working Hours

• Flexible shifts available, including full-time and part-time options.
• Candidates should be open to working in rotating shifts, including weekends and holidays.

Knowledge, Skills, and Abilities

• Strong interpersonal skills and the ability to work well in a team.
• Proficiency in English and additional languages are a plus.
• Ability to quickly learn and adapt to new systems and processes.
• Attention to detail and a commitment to providing high-quality customer service.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive training and career development opportunities.
• Health and wellness benefits, including medical insurance.
• Opportunities for growth and advancement within the company.
• Friendly and supportive work environment.

Why Join

HR Service Jobs offers a vibrant and inclusive work environment where freshers can thrive. We are committed to investing in our employees growth and providing them with the tools and support they need to succeed. Join us to kickstart your career in customer service and be part of a team that values excellence and innovation.

How to Apply

Interested candidates should submit their resume and a cover letter detailing their interest in the position and relevant skills. Applications can be sent via email to us or through our online application portal on our website.