HR Service Jobs is seeking a highly skilled System Support Engineer to join our dynamic team at Technopark, Trivandrum. The ideal candidate will possess a strong technical background and excellent problem-solving abilities to support and maintain our IT systems. This role involves ensuring the reliability, performance, and security of our infrastructure while providing exceptional support to end-users.

Key Responsibilities

• System Maintenance: Monitor and maintain server and network infrastructure, ensuring optimal performance and availability.
• Technical Support: Provide timely and effective technical support to end-users for hardware and software issues, including troubleshooting and resolving system problems.
• System Upgrades: Implement system updates and patches, ensuring minimal disruption to operations.
• Documentation: Create and maintain detailed documentation for system configurations, processes, and procedures.
• Incident Management: Manage and resolve technical incidents, including escalating issues as necessary and communicating status updates to stakeholders.
• Collaboration: Work closely with other IT professionals and departments to integrate new technologies and enhance system functionality.
• Security: Implement and monitor security measures to safeguard systems against vulnerabilities and unauthorized access.

Required Skills and Qualifications

• Education: Bachelor degree in Computer Science, Information Technology, or a related field.
• Experience: 2-4 years of experience in a systems support or IT support role.
• Technical Skills: Proficiency in Windows and Linux operating systems, network protocols, and system monitoring tools.
• Certifications: Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA) are preferred.
• Problem-Solving: Strong analytical and troubleshooting skills with the ability to resolve complex technical issues.
• Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.

Experience

• Minimum of 2 years of hands-on experience in system support or a related field.
• Experience with IT ticketing systems and remote support tools.
• Proven track record of managing and resolving technical issues efficiently.

Working Hours

• Full-time position, Monday to Friday, from 9:00 AM to 6:00 PM. Flexibility to work outside regular hours may be required for urgent issues.

Knowledge, Skills, and Abilities

• Technical Proficiency: Deep understanding of system administration, network infrastructure, and cybersecurity practices.
• Attention to Detail: High attention to detail with a focus on accuracy and completeness in all tasks.
• Customer Service: Strong customer service skills with a commitment to providing exceptional support and maintaining positive relationships with end-users.
• Adaptability: Ability to quickly adapt to new technologies and changes in the IT environment.

Benefits

• Competitive Salary: Attractive salary package commensurate with experience.
• Health Insurance: Comprehensive health insurance coverage.
• Professional Development: Opportunities for training and certification to advance your career.
• Work-Life Balance: Flexible working hours and a supportive work environment.
• Career Growth: Clear pathways for career advancement within the company.

Why Join

Join HR Service Jobs to be part of a forward-thinking organization at the heart of Technopark, Trivandrum. We offer a collaborative and innovative work environment where you can grow professionally and make a meaningful impact. Our commitment to employee development and well-being ensures that you will be supported and valued throughout your career.

How to Apply

To apply for the System Support Engineer position, please submit your resume and a cover letter detailing your relevant experience and qualifications to us.