As an Executive - Customer Care Executive at HR Service Jobs, you will play a crucial role in ensuring exceptional service delivery and client satisfaction. You will be the primary point of contact for our clients, handling inquiries, resolving issues, and providing support to ensure a seamless customer experience. This position requires a proactive, empathetic, and detail-oriented professional who thrives in a fast-paced environment and is dedicated to enhancing customer relationships.

Key Responsibilities:

• Serve as the main liaison between the company and its clients, addressing and resolving inquiries and complaints promptly and professionally.
• Provide accurate information regarding products, services, and policies to clients.
• Maintain and update customer records and ensure the accuracy of data in the CRM system.
• Handle service requests, process orders, and manage client expectations effectively.
• Collaborate with other departments to address client issues and ensure timely resolution.
• Identify opportunities for improving customer service processes and suggest enhancements.
• Prepare and present reports on customer feedback and service performance metrics.
• Conduct follow-ups with clients to ensure their satisfaction and gather feedback for continuous improvement.

Required Skills and Qualifications:

• Bachelor degree in Business Administration, Communications, or a related field.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a keen attention to detail.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Demonstrated ability to handle sensitive situations with discretion and professionalism.
• A positive attitude and a commitment to delivering outstanding customer service.

Experience:

• Minimum of 2 years of experience in a customer service or client-facing role.
• Prior experience in a similar industry or with a similar clientele is preferred.

Working Hours:

• Full-time position with standard working hours from 9:00 AM to 6:00 PM, Monday to Friday. Flexibility to accommodate occasional overtime or extended hours as required.

Knowledge, Skills, and Abilities:

• Comprehensive understanding of customer service principles and practices.
• Ability to work collaboratively with team members and other departments.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• High level of empathy and patience to handle various customer interactions.
• Familiarity with customer service metrics and performance indicators.

Benefits:

• Competitive salary with performance-based bonuses.
• Health insurance and wellness programs.
• Paid time off including vacation, sick leave, and public holidays.
• Professional development opportunities and training.
• Employee discounts and perks.

Why Join HR Service Jobs?

• At HR Service Jobs, we value our employees as our greatest asset. We are committed to providing a supportive work environment where you can grow and excel in your career. Join us to be a part of a dynamic team that values innovation, collaboration, and customer satisfaction. We offer opportunities for career advancement and a workplace culture that fosters creativity and excellence.

How to Apply:

Interested candidates should submit their resume and a cover letter outlining their qualifications and experience to us. Please include Executive - Customer Care Executive in the subject line of your email. Applications will be reviewed on a rolling basis, and only shortlisted candidates will be contacted for an interview.