HR Service Jobs is seeking a dedicated and empathetic Voice Process Customer Support Executive to join our team. In this role, you will be responsible for providing exceptional customer service to our clients via phone, resolving their inquiries and issues efficiently in both Tamil and English. This is a remote, work-from-home position, offering flexibility and the opportunity to work with a diverse team.

Key Responsibilities

• Handle inbound and outbound calls professionally and courteously.
• Resolve customer inquiries and complaints promptly and effectively.
• Maintain accurate and detailed records of customer interactions.
• Provide product and service information to customers.
• Identify and escalate priority issues to the appropriate channels.
• Follow up on customer calls where necessary.
• Ensure customer satisfaction and strive to exceed customer expectations.
• Collaborate with team members to achieve performance targets.

Required Skills and Qualifications

• Proficiency in both Tamil and English (verbal and written).
• Strong communication and interpersonal skills.
• Ability to handle high call volumes and work under pressure.
• Good problem-solving skills and attention to detail.
• Basic computer knowledge and familiarity with CRM systems.
• High school diploma or equivalent; additional qualifications will be a plus.

Experience

• Previous experience in a customer support role, especially in a BPO setting, is preferred.
• Experience in handling voice processes and dealing with multilingual customers is an advantage.

Working Hours

• Flexible working hours with the possibility of shifts, including weekends and holidays.
• Availability to work from home with a reliable internet connection.

Knowledge, Skills, and Abilities

• Strong listening skills and the ability to empathize with customers.
• Ability to remain calm and patient, especially when dealing with challenging situations.
• Quick learner with the ability to adapt to changing processes and systems.
• Excellent organizational and time management skills.
• Team player with a positive attitude and a willingness to help others.

Benefits

• Competitive salary with performance-based incentives.
• Flexible working hours and remote work opportunities.
• Professional development and training programs.
• Health and wellness benefits.
• Opportunity to work with a diverse and inclusive team.
• Supportive work environment with growth opportunities.

Why Join HR Service Jobs

At HR Service Jobs, we value our employees and believe in creating a positive and inclusive work culture. We offer opportunities for growth and professional development, along with the flexibility to maintain a work-life balance. Join us to be a part of a dynamic team that is committed to delivering exceptional customer service.

How to Apply

Interested candidates are invited to submit their updated resume and a cover letter outlining their suitability for the role to us.

Some Interview Points

• Be prepared to discuss your previous experience in customer support and how you handled challenging situations.
• Demonstrate your proficiency in both Tamil and English through examples.
• Show your ability to multitask and manage time effectively in a remote work setting.
• Highlight your problem-solving skills and how you ensure customer satisfaction.
• Be ready to explain your technical setup for a home office, including your internet connectivity and workspace.

We look forward to receiving your application and exploring how you can contribute to our team at HR Service Jobs.