Progressive Technology is seeking a dedicated and empathetic Customer Support Executive to join our dynamic team. This remote role involves providing exceptional support to our customers, resolving inquiries, and ensuring a seamless customer experience. The ideal candidate will possess strong communication skills, a customer-centric mindset, and the ability to work independently.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Troubleshoot and resolve customer issues, escalating complex problems to higher-level support when necessary.
• Maintain a high level of customer satisfaction by providing accurate information and solutions.
• Document and track customer interactions and issues in our CRM system.
• Collaborate with other team members to improve customer service processes and efficiency.
• Provide product and service information to customers and assist with order processing.
• Stay updated on product knowledge and company policies to ensure accurate assistance to customers.

Required Skills and Qualifications:

• High school diploma or equivalent; a bachelor degree is preferred.
• Proven experience in a customer support role, preferably in a tech-related industry.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using CRM software and other customer service tools.
• Ability to work independently and manage time effectively in a remote environment.

Experience:

• Minimum of 2 years of experience in customer support or a related field.
• Experience working in a remote or work-from-home environment is a plus.

Working Hours:

• Flexible working hours with the expectation of covering peak times, including evenings and weekends if necessary.
• Must be able to commit to a full-time schedule.

Knowledge, Skills, and Abilities:

• In-depth understanding of customer service principles and practices.
• Ability to handle stressful situations and remain calm under pressure.
• Strong organizational skills and the ability to multitask.
• A positive attitude and a passion for helping others.

Benefits:

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Paid time off and holiday leave.
• Opportunities for career advancement and professional development.
• A supportive and collaborative team culture.
• Work-from-home flexibility with provided equipment.

Why Join Progressive Technology?

• Be part of a forward-thinking company that values innovation and customer satisfaction.
• Enjoy the flexibility of working from home while being part of a cohesive and supportive team.
• Benefit from ongoing training and development opportunities to enhance your skills and career growth.
• Contribute to a company that prioritizes employee well-being and work-life balance.

How to Apply: Interested candidates should submit a resume and cover letter outlining their qualifications and availability to us.

Interview Points:

• Discuss your previous experience in customer support and how it prepares you for this role.
• Explain your approach to handling difficult customers and resolving conflicts.
• Demonstrate your ability to work independently and manage time effectively in a remote setting.
• Share examples of how you have contributed to improving customer service processes in previous roles.
• Discuss your familiarity with CRM software and other customer support tools.