As the Head of Client Services at HK Consultancy, you will lead our client relations team in delivering exceptional service and fostering long-term partnerships. You will oversee the strategic direction of client service initiatives, ensuring satisfaction, retention, and growth.

Key Responsibilities:

• Develop and implement client service strategies aligned with business objectives.
• Lead and mentor a team of client service managers and representatives.
• Establish strong relationships with key clients, understanding their needs and ensuring proactive service delivery.
• Monitor client satisfaction metrics and implement improvement plans as needed.
• Collaborate with sales and marketing teams to enhance client engagement and expand service offerings.
• Prepare and present regular reports to senior management on client service performance and trends.
• Stay updated on industry trends and competitor activities to maintain HK Consultancy competitive edge.

Required Skills and Qualifications:

• Proven experience (3+ years) in a client-facing role, with (3+ years) in a managerial or leadership position.
• Strong leadership and people management skills, with a track record of building and motivating high-performing teams.
• Excellent communication and interpersonal skills, capable of interacting effectively with clients and internal stakeholders.
• Strategic thinker with a proactive and results-driven approach to client service management.
• Bachelor degree in Business Administration, Marketing, or a related field; MBA preferred.

Experience:

• 3+ years of experience in client services or related fields.
• 3+ years of experience in a managerial or leadership role.

Working Hours:

• This is a full-time position requiring commitment beyond standard office hours as needed.

Knowledge Skills and Abilities:

• Deep understanding of client service principles and best practices.
• Proficiency in CRM software and other relevant tools.
• Ability to analyze data and draw actionable insights for enhancing client satisfaction.

Benefits:

• Competitive salary and performance-based incentives.
• Comprehensive health benefits package.
• Professional development opportunities.
• Flexible work environment.

Why Join HK Consultancy:Join a dynamic team at HK Consultancy where your leadership skills will drive client satisfaction and business growth. We offer a collaborative work culture and opportunities to make a significant impact in the industry.

How to Apply:Interested candidates should submit their resume and cover letter outlining their qualifications and interest in the position to us.

Some Interview Points:

• Be prepared to discuss your experience in leading client service teams.
• Share examples of successful client retention strategies you have implemented.
• Demonstrate your approach to managing client escalations and resolving conflicts.