As the Director of Client Services at HK Consultancy, you will lead our client service team in delivering exceptional service and support to our diverse portfolio of clients. You will be responsible for ensuring client satisfaction, fostering strong client relationships, and driving growth through effective client service strategies.

Key Responsibilities:

1. Strategic Leadership: Develop and implement strategic plans to enhance client service delivery and achieve business objectives.
2. Client Relationship Management: Build and maintain strong relationships with key clients, understanding their needs and aligning our services to meet them.
3. Team Management: Lead and mentor a team of client service professionals, providing guidance and support to ensure high performance and professional development.
4. Operational Excellence: Oversee the operational aspects of client service delivery, including resource allocation, service level agreements, and quality assurance.
5. Business Development: Collaborate with sales and marketing teams to identify opportunities for upselling, cross-selling, and expanding services to existing clients.
6. Financial Management: Monitor and manage the financial performance of client service operations, ensuring profitability and cost-effectiveness.
7. Continuous Improvement: Drive continuous improvement initiatives to streamline processes, enhance efficiency, and elevate service quality.

Required Skills and Qualifications:

• Proven experience (3 years) in a similar role within a consultancy or professional services firm.
• Strong leadership abilities with a track record of building and managing high-performing teams.
• Excellent communication and interpersonal skills, with the ability to interact effectively with clients and internal stakeholders.
• Strategic thinker with a business-oriented mindset and a results-driven approach.
• Bachelor degree in Business Administration, Marketing, or a related field; MBA preferred.

Experience:

• X years of experience in client service management or related roles, preferably in consulting or advisory services.

Working Hours:

• Standard office hours, with occasional flexibility required to accommodate client meetings and business needs.

Knowledge Skills and Abilities:

• Deep understanding of client service principles and best practices.
• Proficiency in financial management, budgeting, and forecasting.
• Strong analytical skills with the ability to interpret data and make strategic recommendations.
• Familiarity with CRM software and tools for client relationship management.

Benefits:

• Competitive salary commensurate with experience.
• Comprehensive benefits package including health insurance, retirement plans, and professional development opportunities.
• Opportunity to work with a dynamic team in a fast-paced and collaborative environment.

Why Join:

• Join a reputable consultancy known for its commitment to excellence and client satisfaction.
• Contribute to strategic initiatives and drive impactful change within the organization.
• Grow professionally in a supportive and inclusive work culture that values innovation and teamwork.

How to Apply:Interested candidates should submit a resume and cover letter outlining their qualifications and interest in the position to us.

Some Interview Points:

• Be prepared to discuss your experience in managing client relationships and driving client satisfaction.
• Share examples of how you have successfully led a team through change or implemented process improvements.
• Demonstrate your strategic thinking and problem-solving skills in relation to client service challenges.