HK Consultancy is seeking a dedicated and experienced Account Management Specialist to join our Health Plan Administration team. The ideal candidate will be responsible for managing client accounts, ensuring the efficient delivery of health plan services, and maintaining strong relationships with clients. This role requires a deep understanding of health plan administration, excellent communication skills, and the ability to handle complex client inquiries and issues.

Key Responsibilities

• Client Relationship Management: Develop and maintain strong relationships with clients, acting as their primary point of contact for health plan administration needs.
• Account Oversight: Monitor and manage the performance of client accounts, ensuring compliance with service level agreements and client expectations.
• Problem Resolution: Address and resolve client issues and concerns promptly, coordinating with internal teams to ensure satisfactory solutions.
• Reporting and Analysis: Prepare and present detailed reports on account performance, including utilization metrics, cost analysis, and service quality.
• Process Improvement: Identify opportunities to enhance processes and workflows, contributing to the continuous improvement of health plan administration services.
• Client Education: Provide clients with guidance and education on health plan features, benefits, and compliance requirements.
• Collaboration: Work closely with sales, operations, and clinical teams to ensure seamless service delivery and client satisfaction.
• Compliance: Ensure all activities comply with relevant regulations and standards, maintaining up-to-date knowledge of industry changes and requirements.

Required Skills and Qualifications

• Education: Bachelor degree in Business Administration, Healthcare Management, or a related field.
• Experience: Minimum of 3 years of experience in account management, preferably within health plan administration or a related healthcare field.
• Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely.
• Problem-Solving Skills: Strong analytical and problem-solving abilities, with a proactive approach to identifying and resolving issues.
• Technical Proficiency: Proficient in using healthcare administration software, CRM systems, and Microsoft Office Suite.
• Interpersonal Skills: Ability to build and maintain strong relationships with clients and internal teams.
• Attention to Detail: High level of accuracy and attention to detail in managing client accounts and preparing reports.

Experience

• Proven track record in account management within the healthcare sector.
• Experience in handling complex client inquiries and delivering exceptional customer service.
• Familiarity with health plan regulations and compliance requirements.

Working Hours

• Full-time position with standard working hours (Monday to Friday, 9 AM to 5 PM).
• Occasional flexibility may be required to meet client needs and deadlines.

Knowledge Skills and Abilities

• In-depth knowledge of health plan administration processes and best practices.
• Ability to manage multiple client accounts simultaneously while maintaining high standards of service.
• Strong organizational skills and the ability to prioritize tasks effectively.
• Commitment to continuous learning and staying current with industry trends and changes.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance plans.
• Retirement savings plan with company matching contributions.
• Generous paid time off and holiday schedule.
• Professional development opportunities and support for continuing education.

Why Join

• Be part of a dynamic and growing company that values innovation and excellence.
• Work with a team of dedicated professionals committed to delivering high-quality services.
• Opportunity to make a significant impact on client satisfaction and health plan administration.
• Access to ongoing training and career advancement opportunities.

How to Apply

• Interested candidates are invited to submit their resume and a cover letter outlining their relevant experience and qualifications to us.
  
• Please include Account Management Specialist - Health Plan Administration in the subject line of your email.

Some Interview Points

• Discuss your experience with managing client accounts in the healthcare sector.
• Describe a challenging client issue you resolved and the steps you took to achieve a positive outcome.
• Explain your understanding of health plan administration and compliance requirements.
• Highlight your problem-solving skills and provide examples of how you have improved processes or workflows.
• Share your approach to building and maintaining strong client relationships.